Job Description

The CMO Industry Greece & Balkans team is looking for an Account Manager.

The successful candidate will fulfill sales targets/budgets, develop new markets and customers, improve sales systems and procedures.

In this role you will be responsible not only for the markets assigned but for the customer service, looking always for an excellent communication to customer with precise information by leading all players, internal and external.

Key Responsibilities

• Front office toward customer, visits, fairs and periodical contact
• Pre-sales phase: prescription and work at study phase and involving key players at customer and also AM level (logistics, production, CTS, Finance, etc)
• Sales to the customer
• Coordination with the mill all the supply chain issues
• Follow up payments
• Explore new markets and customers
• Explore new channels to improve sales in responsibility area and new business development and downstream opportunities
• Offer Manager:
  • Perform preliminary volume and technical checks on customer inquiry and interact with Volume Allocation Manager and CTS in order to prepare the offer handling
  • Prepare RFQ offer within the CRM tool (manage and check headers content, register items, ….)
  • Send offer to the customer and perform necessary follow up within close collaboration with AM
• Order Management:
  • Follow up all the purchase orders, coordinate with the mill the mill loading, stocks management, deliveries, audit management system….
  • Ensure live alignment of prices in our systems to customer negociations triggering impact lists and retrobilling tasks when necessary
• Maintain the market share, the margin price and spread
• Manage customer claims ensuring client satisfaction

Qualifications

• Diploma: Master degree preferably in Engineering Management or Business Administration
• Fluency in English, Greek , any other Balkan language would be a plus
• Minimum 3 years experience in customer´s management, ideally in the Steel Industry
• Familiarity with SAP and digital CRM platforms.
• Deep knowledge of office tools (excel, power point) and others like Power BI, etc
• Excellent communication, networking skills and stakeholder management skills.
• Team spirit, ability to assimilate needs from different departments in a multicultural environment

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.