Job Description

Responsibilities

• Client Relationships Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
• Escalation Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
• Performance Analysis & Optimization Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
• Collaboration Coordinate effectively with Account Associates for seamless campaign optimization and execution.
• Knowledge Sharing Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
• Attention to Detail Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
• Strategy Planning Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.

Required Experience & Expectations

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.

Preferred Skills

• Client-Focused Dedicated to building strong client relationships and ensuring satisfaction.
• Communicator Excellent verbal and written communication skills for client interactions.
• Detail-Oriented Ability to manage a high volume of accounts with precision.
• Collaborative Works effectively with internal teams to achieve client goals.
• Problem Solver Proactive in identifying and escalating potential issues.

Performance in this role will be evaluated on

• Client satisfaction and retention for managed accounts.Impact on account growth and upsell opportunities.
• Timely and effective escalation of client concerns.
• Contribution to meeting and exceeding client performance goals.
• Quality of collaboration with Account Optimization Specialists.
• Efficiency and accuracy across a high volume of accounts.