Job Description

Our client, a B2B iGaming slot provider, is seeking fresh talent to join a young and dynamic Account Management team based in Malta. The department is growing, and an Account Manager will play a key role in strengthening customer relationships while maximizing commercial opportunities. This role is part of a wider investment in top talent to maintain and grow all key accounts.

The Ideal Candidate

• Demonstrates a strong work ethic and is proactive, outgoing, and sales-driven, while remaining professional and composed at all times.

• Previous experience in online gambling, particularly within casino products (ideally video slots), is an advantage.

• Past or current experience in customer relationship management or B2B account management is preferred.

• Has a genuine interest in the gaming industry and keeps up to date with market trends.

• Possesses a strong command of the English language, both written and spoken; additional languages are a plus.

• Is comfortable using the phone and values face-to-face interaction through regular client meetings, company events, and industry conferences.

• Is willing and available to travel when required.

Responsibilities

• Manage multiple client accounts in a professional and well-organised manner, handling day-to-day tasks and any backlog of client requests.

• Keep partners informed with relevant documentation and product roadmaps.

• Act as the main point of contact between the RNG division and its partners, ensuring high game visibility, optimized revenue, and long-term collaboration.

• Track RNG game performance (including GGR, spins, retention, and top-performing games) and propose actions to improve KPIs.

• Ensure smooth and flawless game releases, manage escalations, and coordinate closely with internal teams such as technical, compliance, and marketing.

• Collaborate with partners on campaigns, tournaments, and new game launches to increase visibility and engagement.

• Drive growth across partner accounts in line with group targets and deliverables.

• Build strong relationships with key client stakeholders, influencers, and decision-makers.

• Work with partners to analyse product performance against competitors, including the impact of targeted campaigns and promotions.

• Upsell existing clients on new products and premium offerings, expanding the product footprint within their business.

• Perform effectively with minimal supervision as experience and product knowledge grow.

• Demonstrate strong computer literacy, with good working knowledge of MS Office applications.