Job Description

Job Title: Account Manager

Department: Sales

Report to: Head of Department

Working Location: Cambodia

Our client, a leading BPO, is looking for a motivated and client-focused Account Manager. The Account Manager role focuses on managing and expanding key client accounts, ensuring client satisfaction, and driving revenue growth.

Success in this position requires a proactive approach to relationship building, strategic planning, and close collaboration with cross-functional departments to align client needs with company goals. Ideal candidates are dynamic, client-focused professionals who thrive in fast-paced environments, excel at fostering relationships, and consistently deliver results.

Key Responsibilities:

1. Client Relationship Management:

• Serve as the main point of contact for assigned clients.
• Develop and keep strong, long-term client relationships to retention and loyalty.
• Address and respond client concerns promptly, proactively mitigating potential risks.

2. Account Strategy Development:

• Create tailored account plans to align with client goals and company strategies.
• Identify upselling and cross-selling opportunities to maximize revenue growth

3. Performance Monitoring and Reporting:

• Track and analyze account performance metrics to identify trends and improvement areas.
• Recommend actionable strategies to optimize client performance and satisfaction.

4. Product and Service Expertise:

• Stay updated on company's product offerings and industry trends.
• Provide guidance to clients on utilizing solutions effectively.
• Collect and relay client feedback to internal teams for product and service improvements.

5. Collaboration with Internal Teams:

• Partner with cross-functional teams (e.g., Sales, IT, Marketing, Support) to ensure smooth client onboarding.
• Act as the client advocate within the organization to resolve issues and improve service delivery.

6. Issue Resolution and Escalation:

• Address and resolve client concerns or complaints promptly and professionally.
• Proactively identify potential risks and implement solutions to prevent escalation.

Good to have:

• Able to verbal and written communication skills to convey clear and precise information.
• Strong interpersonal skills to foster trust and rapport with clients.
• Have ability to manage multiple accounts while maintaining personalized client
• engagement.
• Strategic mindset to identify growth opportunities and implement effective account
• strategies.
• Ability to manage priorities and deadlines in a fast-paced environment.
• Proficiency in CRM tools, project management platforms, and reporting software.
• Dedication to delivering excellent client experiences.
• Proactive attitude in understanding client challenges and providing tailored solutions.
• Ability to thrive in a dynamic and fast-changing environment.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field.
• Proven experience in Account Management or a similar role.
• Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• Fluency in English & Thai