Job Description

About ASI Solutions

At ASI Solutions, technology is at its most powerful with the right people behind it. Since 1985, we’ve partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.

We are excited to welcome a New Zealand–based Account Manager to support our growing customer base. This role is ideal for someone who thrives in a collaborative environment, enjoys building strong internal and external relationships, and takes pride in delivering exceptional service outcomes.

What you’ll be working on

In this role, you’ll play a key part in ensuring smooth and efficient sales operations by supporting customers, vendors, and internal teams. Your day-to-day focus will include:

Sales & Order Support

• Processing customer sales orders and maintaining accurate order information in shared systems
• Coordinating with purchasing and accounts teams to ensure orders are fulfilled efficiently
• Following up on urgent or outstanding orders

Quotations & Documentation

• Preparing quotations for Managers and BDMs
• Maintaining up-to-date templates and correspondence
• Uploading data into CRM platforms and following up on quotes proactively

Customer Service

• Monitoring progress on sales activities through regular follow-ups
• Communicating with customers regarding order updates, backorders, con-notes, and requested reports
• Working closely with internal teams and vendors to ensure seamless service delivery

Technical Expertise Business Development

• Build new client base for hardware and IT solutions
• Strong knowledge of the market
• Researching business opportunities and viable income streams
• Managing and retaining relationships

Contributing to Our Team Culture

• Embodying ASI’s values through collaboration, quality work, and strong ownership
• Supporting colleagues, sharing knowledge, and contributing to a positive team environment
• Maintaining compliance with ASI policies and processes to ensure a consistent and high-quality customer experience

A bit about you

You’ll bring strong interpersonal skills, a proactive mindset, and a commitment to delivering an exceptional experience for customers and colleagues. You’ll also have:

Essential experience & attributes

• Strong experience in sales support, inside sales, or similar roles
• Proficiency with the Microsoft Office Suite
• Confidence preparing presentations and supporting customer-facing communication
• Strong attention to detail and the ability to work both independently and collaboratively
• A reliable, organised, and solutions-focused approach
• Strong problem-solving skills and the ability to manage competing priorities

Desirable

• Experience working with CRM or ERP systems
• Previous experience in IT, logistics, or procurement-focused environments

Role Type

Permanent, Hybrid

Why work with us?

• Birthday Leave – Enjoy a paid day off on your special day.
• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
• Tech Product Discounts – Access exclusive savings on a wide range of technology products.
• Paid Parental Leave – Support for growing families.
• Flexible Working Arrangements – Hybrid options to help you balance work and life.
• Learning & Development Opportunities – Training, certifications, and pathways for career progression.
• Competitive Salaries – Remuneration that reflects your experience and contribution.
• Diversity & Inclusion Committees – Help shape a workplace where everyone feels valued.
• Engagement Activities All Year Round – Social events and wellbeing initiatives.
• Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.