Job Description

Position: Account Manager
Location: Rock Island, IL
Position type: On-site
Salary: $70k-95K
Bonus Structure: In addition to base pay, this position offers a competitive monthly incentive plan that rewards both team and individual success. The incentive includes:

• Team Performance Bonus based on company-wide gross margin and load count achievements.
• Individual Performance Bonus tied to your own margin and load count (uncapped).
• KPI Bonus based on metrics like margin %, revenue, and operational quality this bonus is performance-weighted and can earn you up to $300/month

Top performers consistently exceed base expectations with monthly bonus earnings, and high annual performers are eligible for a year-end bonus of up to 1.5x their annual incentive target.

Benefits: Health, vision, and dental insurance; retirement plan; paid training; work/life balance; casual dress environment

Company Highlights:

• Stable and growing company offering career path opportunities

• Strong emphasis on culture: respectful, collaborative, and performance-driven

• Paid training and ongoing support

• Monday-Friday schedule (weekends off)

• Work hard, play hard environment

As an Account Manager, you will be responsible for building strong relationships with customers by addressing their transportation needs and concerns. Working under close supervision, you will contribute to sales strategies and collaborate closely with the Carrier Sales team to ensure that freight arrives safely and efficiently. The role focuses on account service, load coordination, relationship management, and performance reporting.

Key Responsibilities:

• Acquire loads from customers via phone, email, and load boards

• Distribute loads to Carrier Sales Coordinators or Manager

• Build and grow customer relationships

• Achieve budgets and drive continuous improvement

• Analyze and prepare data for RFQs and business reviews

• Resolve escalated pick-up, in-transit, and delivery issues

• Stay informed on FTL and LTL brokering regulations

• Operate within companies internal systems and tools

Qualifications:

Required:

• High school diploma

• Industry experience in transportation or logistics

• Strong interpersonal, negotiation, and organizational skills

• Ability to thrive in a fast-paced environment

• Reliable attendance

Preferred:

• Bachelors degree

• 2+ years of customer-facing logistics experience