Job Description

Account Manager

Job Title: Account Manager – Facilities Management (Healthcare)
Location: Manchester (with UK-wide travel)
Department: Facilities Management
Reports To: Finance Director
Job Type: Full-time

About the Role:
An exciting opportunity has arisen for an experienced Account Manager to oversee facilities management across multiple healthcare sites. The successful candidate will ensure compliance with health, safety, and regulatory standards while driving operational excellence and high client satisfaction. Acting as the main point of contact for clients, you will lead a multidisciplinary team to deliver both hard and soft FM services in clinical environments.

Key Responsibilities:

• Act as the main liaison between clients and FM technical teams.
• Build and maintain strong client relationships.
• Ensure consistent, client-focused service delivery.
• Lead client meetings, performance reviews, and satisfaction reporting.
• Manage the delivery of all FM services alongside technical managers.
• Ensure compliance with relevant regulatory and statutory standards.
• Coordinate planned preventive maintenance (PPM) and reactive tasks with minimal disruption to clinical operations.
• Promote a culture of health, safety, and risk awareness.
• Ensure statutory compliance across fire safety, water hygiene, clinical and hazardous waste management.
• Conduct site audits, risk assessments, and ensure incident reporting procedures are followed.
• Support and manage facilities teams, including technical managers and support staff.
• Assist with recruitment, onboarding, training, and performance appraisals.
• Foster teamwork, professional development, and adherence to operational standards.
• Manage account budgets, cost control, and financial reporting.
• Monitor spend against contract targets and deliver value-added services.
• Support contract renewals, variations, and business development opportunities.
• Monitor and report on SLA and KPI performance, ensuring full contract compliance.
• Utilise CAFM systems to track job progress, asset management, and workforce scheduling.
• Provide regular updates to internal leadership and clients.

The Ideal Candidate:

• Strong understanding of healthcare operational environments.
• Proven experience managing complex, regulated contracts.
• Excellent stakeholder management and communication skills.
• Ability to lead teams in high-pressure, patient-centric environments.
• Financial and commercial acumen.
• Degree or professional qualification in Facilities Management, Engineering, or Business (preferred).
• Minimum 3–5 years’ experience in FM account management.
• Knowledge of healthcare regulations (preferred).
• Familiarity with CAFM systems (e.g., JobLogic, c365).