Job Description

Account Manager 2 – Target Position Profile

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding each customer’s environment and aligning appropriate Ricoh solutions to support mission‑critical goals and objectives through strong relationships with key decision‑makers and influencers.

Job Duties and Responsibilities Execute Business Development

• Understand the customer’s environment and open new opportunities with decision‑makers and influencers to generate sales within new and existing accounts.
• Increase Ricoh’s market share by identifying and advancing new sales opportunities.

Customer-Centric Problem Solving

• Solve critical business challenges for customers, including those identified through research and consultative questioning.
• Understand how customers buy—not just what they buy—by focusing on needs rather than predefined products or services.

Communication & Solution Positioning

• Demonstrate excellent verbal and written communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling aligned to Ricoh’s portfolio.
• Articulate how purchasing decisions impact a customer’s financial position.
• Develop and confidently deliver engaging presentations, both in person and virtually.

Qualifications

Education, Experience, and Certifications

• Bachelor’s degree or equivalent work experience required
• 3+ years of demonstrated business development experience required
• Experience in IT and/or software services environments preferred
• Understanding of document workflow solutions and processes preferred
• Foundational knowledge of P&L components
• Ability to research and analyze customer environments to drive meaningful business conversations
• Proven ability to manage multiple accounts while maintaining strong attention to detail

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence
• Strong understanding of the solution design process
• Brings thought leadership to customer engagements
• Outstanding verbal and written communication skills
• Proven ability to develop and maintain professional relationships with key stakeholders
• Stays current with Ricoh products, services, and solutions
• Ability to assess customer environments and develop strategies to expand core services across the enterprise
• Strong learning agility
• Ability to navigate customer approval processes while building sponsors and advocates

Working Conditions, Mental and Physical Demands

• Primarily office-based environment with standard lighting, ventilation, temperature, and noise levels
• Work assignments are varied and require the ability to interpret, analyze, and apply complex information
• Minimal physical effort required; work is primarily sedentary with occasional walking, standing, bending, reaching, lifting, or carrying items under 10 lbs
• Moderate dexterity required, including regular use of calculators, keyboards, and office equipment
• Travel required (approximately 20%), including occasional overnight travel

Disclaimer

The statements above describe the general nature and level of work associated with this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.