Job Description

About the Team

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

We're looking for a skilled leader to join as the Account Management Team Lead, TikTok SMB Vietnam. This role will build, scale and oversee our SMB business in Vietnam, which is responsible for managing a sales team and accelerating the investment of managed advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of products & services to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.

Responsibilities

- Oversee sales rigor and metrics to ensure accurate revenue forecasting on a weekly, monthly, and quarterly basis.

- Maintain day-to-day operational effectiveness in sales engagement, process optimization, and knowledge transfer among teams.

- Identify new strategic, scalable program opportunities for SMB sales and service.

- Manage complex sales projects from problem definition to execution, optimizing processes for timely delivery.

- Plan mid-term (6 months) and long-term (1-2 years) strategies to contribute to market and APAC SMB Long-Range Planning.

- Anticipate necessary resources, capabilities, and challenges for successful long-term strategy execution.

- Hire, manage, and retain talent through coaching and career path guidance.

- Collaborate cross-functionally with teams to define and execute client segmentation and account transfers, optimize processes and identify growth opportunities.