Location: Lekki, Lagos
Industry: Telecommunications (ISP)
Employment Type: Full-Time (Onsite)
Salary Range: ₦350,000 – ₦400,000 Monthly (Net)
Experience Level: 3–5 Years
We are seeking a proactive and customer-focused Account Management Officer to manage and grow client relationships within our ISP operations.
The ideal candidate will serve as the primary liaison between customers and internal teams, ensuring timely service delivery, client satisfaction, revenue growth, and retention. This role requires strong relationship management skills, commercial awareness, and the ability to identify cross-selling and upselling opportunities.
Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term relationships with customers.
Ensure exceptional client service and consistent engagement.
Liaise between customers and cross-functional internal teams to ensure timely and successful service delivery.
Ensure solutions are delivered in line with client objectives and agreed service levels (SLAs).
Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
Drive cross-selling and upselling initiatives to increase account revenue.
Identify new business opportunities within existing accounts.
Proactively recommend service upgrades and value-added solutions.
Conduct daily proactive routine calls and customer satisfaction surveys.
Handle client concerns, complaints, and escalations professionally.
Implement retention and win-back strategies where required.
Maintain accurate client records within CRM systems.
Track account performance, renewals, revenue growth, and client feedback.
Provide periodic account performance reports to management.
Bachelors Degree (BA/BS) in Business Administration, Sales, Marketing, or related field.
Minimum of 3–5 years proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role.
Experience within Telecommunications or ISP industry is an added advantage.
Demonstrated experience delivering client-focused solutions.
Solid experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office Suite (particularly Excel).
Excellent communication, listening, and presentation skills.
Strong negotiation and relationship management abilities.
Ability to prioritize, multitask, and manage multiple accounts effectively.
High level of accuracy and attention to detail.
Strong problem-solving and conflict resolution skills.
Ability to handle difficult conversations professionally.
Commercial awareness with a revenue-driven mindset.
Qualified and interested candidates should forward their CV to:
hiring@mysigma.io
Subject Line: Account Management Officer – ISP
Sigma Consulting Group provides end-to-end recruitment solutions and strategic business consulting services across high-demand sectors like healthcare, technology, oil and gas, and e-commerce.
With over a decade of experience in specialist executive search, volume recruitment and RPO, our team leverages market insights and networks to help clients meet their talent needs. Read on to explore how we can add value to your business through our bespoke offerings!
With a constantly evolving talent landscape and skills gaps across industries, Sigma offers a focused approach in sourcing qualified candidates through assessment of technical and soft skills. Leverage our expertise to gain access to specialized talent pools that can transform and scale your operations.
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