Job Description

Account management executive AM growth

Department: Account Management

Employment Type: Full Time

Location: KSA

Reporting To: Noura Alrasheed

Key Responsibilities

• accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
• Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
• Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
• Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
• Problem Solving: Take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction.
  
  

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset, deriving insights from data
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau as a tool.
• Fluent in Arabic and English