Job Description

1. Attend to the needs of our base of existing customers by being their Single Point of Contact (SPOC).
2. Ensure that their account needs are met well.
3. Ensure that all services by our deployment and managed services team are satisfactory.
4. Ensure our technical support team has supported them well and delivered the right SLA.
5. Conduct client satisfaction surveys over the phone and face to face.
6. Feedback unsatisfactory interactions to upper management.
7. Ensure clients are properly licensed, new licenses are provisioned on-time.
8. Discover up-sell and cross-sell opportunities in services and licensing.
9. Maintain a high renewal rate of 95% or higher for assigned customers.
10. Achieve Sales target of Cross-sell and Upsell.

Requirements:

1. Ability to manage multiple accounts while seeking new opportunities.
2. Ability to understand client needs, and negotiate costs and services
3. Having experience in the IT Industry will be an advantage.
4. Good communication, negotiation, and good interpersonal skills.
5. Proactive, service minded and able to multi-task.