Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
• Support with the preparation of business review (MBR/QBR) presentations.
• Function as back‐up on non‐customer facing front for Account Managers where support is needed
• Support the department in business development and customer retention by maintaining good relationship with customers
• Manage integrity of shipment and performance data.
• Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI’s with customer.
• Support with upkeep of rates, SOPs and contacts on the GAM Suite.
• Ensure rates are kept up to date and communicated effectively to operations.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively
• Support with activities related to managing and improving the EDI connection with customer.
• Support with the new rates/lanes approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Knowledge of required Expeditors’ operating systems
• Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI.
• Proven analytical and problem solving skills
• Good communication and interpersonal skills
• Proactive, meticulous and able to take good ownership of tasks assigned
• Ability to work productively both individually and in a team environment
• Possess good attention to details – Able to identify potential risks/problems before it surfaces
• Oral and written proficiency in the English language
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
