Schedule: Monday- Friday 8-5pm MST
Location: Hybrid - In office Tuesday, Wednesday and Thursday
At Conservice, our mission is to simplify utility management for our clients, ensuring a seamless experience right from day one As an Account Maintenance Specialist, you will play a vital role in setting up our clients for long-term success We are dedicated to helping our team members build well-rounded skill sets for future career advancement while fostering an innovative, problem-solving culture
When new properties go live, complex account setup or utility processing challenges can occasionally arise In this key operational role, you will serve as the primary detective and problem solver You will research system issues, update database records, and optimize workflows to ensure utility bills are processed smoothly
(Bonus: This is a minimal-phone position with 5% or less daily phone time—ideal for focused researchers!)
Root-Cause Research: Investigate database accounts to identify and resolve underlying issues preventing utility bills from processing correctly
Database Maintenance: Update and maintain property and account information in the Conservice system to ensure accuracy and prevent future setup roadblocks
Vendor & Utility Tracking: Research changes with utility providers and input new vendors accurately into the internal database
Process Innovation: Identify inefficiencies in current workflows and collaborate to design creative, streamlined solutions
Cross-Team Impact: Serve as a trusted operational resource for clients and internal teams to ensure accurate system setups
Qualifications
Investigative Mindset: Naturally curious with a drive to dig deep, find the "why" behind system discrepancies, and resolve issues
Detail-Oriented & Organized: Exceptional accuracy and organizational skills, with the ability to manage priorities and deliver results
Self-Motivated: Strong focus and self-drive when performing detailed or repetitive data tasks
Ownership & Accountability: Takes pride in taking full ownership of work quality and performance
Communication: Clear, professional written and verbal communication skills
Low-Phone Preference: Comfortable working mostly in databases, back-end systems, and written correspondence (phone usage is 5% or less)
Flexible hybrid work model (3 days in-office, 2 days remote)
Direct path to developing transferable skills for long-term career growth
Supportive team culture focused on innovation and problem-solving
Conservice is an Equal Opportunity Employer.
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
