Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos) Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
Darkroom’s Account Lead will be responsible for developing and executing go-to-market strategies for our brand clients as well as implementing our core strategies to drive growth. This role requires excellent communication skills, full professional fluency in English, and the ability to clearly convey technical insights to clients in a way that informs and inspires decision-making. You will work cross-functionally with our growth and strategy teams.
This is a fully remote role supporting a team in the EST time zone.
Define and execute the overarching brand strategy, including channel selection, product positioning, channel mix, pricing approach, and go-to-market planning.
Collaborate with the Director of Marketplaces to ensure catalog accuracy and product / pricing consistency across Amazon, maintaining high standards of data quality and compliance.
Build and maintain strong client relationships through regular, strategic communication; manage and deliver against the client agenda with clarity and accountability.
Lead sales forecasting, inventory planning, and replenishment processes to meet revenue and operational targets.
Partner with the Advertising Manager to set and track ACOS/TACOS targets, ensuring advertising efficiency aligns with broader business objectives.
Present data-driven insights and performance updates in both verbal and written formats, ensuring transparency and alignment with client goals.
You must have a minimum 3–4 years of experience in a brand management role with the Amazon Seller Central and Vendor Central channels and E-commerce marketplaces
Must have 1–2 years client-facing experience, including communicating complex performance data and strategy recommendations to senior stakeholders.
Experience with digital assets, A+/EBC content, SEO, Copywriting and Parent/Child Variations
Experience with Amazon required, experience with Walmart.com is a plus!
Strong understanding of eCommerce Metrics and use of data
Experience building processes and reporting that allow your efforts to impact brands at scale
Exceptional communication and interpersonal skills, with full fluency in English.
Ability to interpret technical data, translate findings into actionable insights, and communicate them clearly to both internal teams and clients.
Entrepreneurial, self starter seeking to grow our clients' business and drive positive results
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
Health & Wellness: Company-sponsored medical, dental, and vision coverage.
Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different.
Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human resources enriched by an agentic technology stack that enhances output, efficiency, and revenue generation for our clients.
Our team has been responsible for billions of dollars in trackable revenue across the various e-commerce marketplace, direct-to-consumer, and social commerce programs under management. Using research aggregated across these engagements, we accelerate results for our portfolio by developing high-impact digital strategies that unlock gateways to revenue growth, transform marketing operations, and prioritize profitability.
What started as a boutique design agency evolved into one of the fastest-growing private companies in America (Inc. 5000), one of the most successful results-driven performance media agencies of the 2020s (Varos), and esteemed recognition by Forbes 30 Under 30 for our founders’ contribution in Marketing & Advertising (Forbes).
SERVICES:
Darkroom strictly focuses on developing the next-generation of digital services. We choose to add impact in the areas where brands presently need them most and over-index on e-commerce marketplace, direct-to-consumer, and social commerce services that deliver trackable revenue. Core Darkroom service verticals include E-commerce Marketplace Management, Retail Media, Paid Media Management, Performance Creative, Social Commerce, and Customer Retention, among others. We are the only performance agency with a design-grade creative team and a certified Chief Creative Officer. These creative sensibilities are infused into our growth marketing.
Darkroom is sister to Matter, our commerce technology layer.
