Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are hiring an experienced Account Handler to join our high‑performing team and play a key role in delivering exceptional insurance solutions to our corporate clients. You will be responsible for overseeing renewals, managing mid‑term adjustments, and providing informed, insightful advice to ensure our clients receive the highest standard of service. This role would suit someone who is currently working with commercial / mid corporate clients.
Why Join Howden?
You will become part of a well‑established team of specialists, working within smaller collaborative groups who value professionalism, teamwork, and the celebration of shared success. Our people‑focused culture and commitment to excellence make Howden a place where you can develop and thrive.
What We Offer
A full‑time, permanent role with long‑term career potential
Hybrid working model with approximately 3 days per week in our London office
The opportunity to work within a supportive, dynamic, and forward‑thinking environment
Exposure to a diverse and engaging Real Estate & Construction client portfolio
Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Undertake market exercise to establish most competitive terms available.
Obtain renewal terms and present to client.
Issue renewal documentation in line with contract certainty.
Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
Produce accurate and professional documentation at all times using relevant Howden templates.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Actively cross-sell products from other Divisions.
Liaise with and assist other branches and Group Resources as necessary.
Knowledge:
Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
Must have at least 5 years experience working with commercial / mid corporate products.
Skills:
Good level of technical insurance skills, to be assessed by regular in-house testing.
Experience with Acturis
Accuracy and attention to detail.
Ability to process work quickly and efficiently.
Ability to prioritise work and meet deadlines.
Excellent client service skills.
Good negotiation and broking skills
Excellent oral and written communication skills.
Ability to gather and analyse information from the client.
Ability to identify and respond appropriately to an individual client’s level of understanding.
Ability to persuade and influence others.
Qualifications:
GCSE Maths and English (or equivalent).
Cert CII (desirable for this role).
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
We’re Howden, the people first insurance group with employee ownership at its heart.
From launching with just three employees in 1994, we’ve grown to over 23,000 people around the globe. Together, our expertise span the full spectrum of insurance: broking, reinsurance, underwriting, risk consultancy and employee benefits.
We rise to any challenge and are determined to use insurance as a force for good.
