Job Description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great office-based opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building relationships with an existing book of clients and working closely with wider team to achieve objectives.

Key Accountabilities

• Working with existing clients and supporting their needs and building relationships.
• Attending meetings, taking notes, speaking to insurers, working through renewal presentations and renewals terms etc.
• Updating and maintaining collection specifications.
• Identifying and exploring opportunities for existing clients to drive the best possible outcome for parties. Eg. A private client may also require a commercial policy.
• Expand your insurance knowledge and become Cert CII qualified.
• Advise on products and solutions – thinking about client needs and referring identified opportunities.

Skills & Experience

• You will have experience developing and building long lasting relationships with Private or HNW Clients.
• You must have a passion for excellent customer service.
• You are able to work closely with colleagues to support on larger accounts from start to finish.
• You are be tenacious and have a business curiosity.
• You are willing to learn, as every day will be different.
• You are consultative, have the ability to question effectively and will be an active listener.

Rewards:

We believe that great work and dedication should be rewarded, that’s why we offer:

• Excellent training and development schemes with accelerated career progression.
• Company funded CII professional qualification.
• Enhanced maternity & paternity policies.
• Cycle to work loan scheme available to all employees.
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work
• The above details just a handful of the benefits available to our employees, more details will be made available through the recruitment process

Rewards

We believe that great work and dedication should be rewarded, that’s why we offer:

• 25 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
  • Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to discounted personal health policies – Critical illness, private medical, dental plans
  • A range of insurance products available commission free, including home, motor, travel and specialist vehicles
  • Access to hundreds of high-street retailer discounts
  • Employee Assistance Programme (EAP) to support employees outside of work

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent