Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Commercial Account Handler

Location: Ipswich, Suffolk

Salary: Negotiable + Benefits

We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich.

The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets.

As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.

The day to day:

• Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
• To provide excellent service to client’s making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
• To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
• Advising insurers in respect of all new business, amendments and renewal transactions.
• Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
• Liaising with clients/premium credit providers on failed instalment cases
• Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
• Assist the claims department in respect of cover operative and other technical matters.
• Liaise with the claims department as required to verify loss experience at each renewal.

What’s on offer:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
• Full support for your professional development (including fully funded qualifications)

Your Experience:

• General insurance experience either broking or underwriting
• Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies
• Good customer service and negotiation skills
• Effective planning, administration and organisational skills
• Ability to work calmly under pressure
• Excellent oral and written communication skills with the ability to professionally represent the Company
• Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.