Job Description

Account Growth Associate

Work Details :

Role Title: Account Growth Associate

Function: Presales & Solutioning

Reporting To: Presales and Solution Manager

Location: India — Office onsite

Experience: 0–3 Years

Employment Type: Full-Time

Industry: US Healthcare BPO / KPO

The Account Growth Associate will work directly under the Presales & Solutioning Manager to support the management and growth of Neolytix's existing client portfolio. This is a relationship-support and growth-enablement role — focused on identifying upselling and cross-sell opportunities across Neolytix's service lines, facilitating structured client communications for maximum impact.

The incumbent will act as a force multiplier for the Presales Manager — handling the coordination, data, and communication work that enables high-value opportunity conversations.

Key Responsibilities

Client Communication & Engagement Support

• Draft, format, and send structured client communications (emails, follow-up notes, summary recaps) under the guidance of the Presales Manager

• Maintain a calendar of touchpoints with existing accounts and ensure timely, professional follow-through

• Prepare meeting agendas, pre-read documents, and post-meeting summaries for all client interactions

• Coordinate scheduling of discovery calls, review meetings, and upselling presentations with clients and internal stakeholders

Account Intelligence & Data Management

• Build and maintain account profiles — capturing service usage, key contacts, contract renewal dates, and open opportunities

• Track and document upsell and cross-sell signals from client interactions and flag them to the Presales Manager

• Manage and update CRM or tracking tools with accurate, current account data

• Compile performance data and usage reports to support account review conversations

Presentation & Proposal Support

• Support the Presales Manager in building tailored presentations and proposals for existing clients

• Prepare leave-behind materials, one-pagers, and service showcases for cross-sell discussions

• Maintain a library of reusable presentation assets, case studies, and service collateral

Internal Coordination

• Liaise with delivery, operations, and marketing teams to gather information needed for client-facing materials

• Track open action items from client meetings and coordinate resolution across internal teams

• Support reporting to the Presales Manager on pipeline status, account health, and meeting outcomes

Service Lines in Scope

The associate will support client conversations spanning the following Neolytix offerings:

• Revenue Cycle Management (RCM)

• Provider Credentialing

• Patient Access & Front Office Solutions

• Payer & Provider Analytics

• Consulting & Transformation Assignments

• Medical Coding

• Digital Marketing

• Patient Acquisition

• Others

Required Qualifications

Education

• Graduate from a reputed university or college (any discipline)

• Strong academic foundation in business, communications, healthcare, or related fields preferred

Skills — Must Have

• Excellent verbal and written communication skills in English

• Strong presentation skills — ability to create clear, well-structured slides and documents

• Data management and basic analysis skills — proficient in Excel/Google Sheets

• Organized, detail-oriented, and able to manage multiple tasks simultaneously

• Comfortable working with CRM tools, email platforms, and collaboration software

• Solution-oriented mindset — ability to understand client problems and connect them to service offerings

Experience

• 0–3 years of experience in a client-facing, coordination, or business support role

• Exposure to B2B communication or professional client servicing is an advantage

Good to Have

• Experience in sales support, account management, or inside sales

• MBA or postgraduate qualification (Marketing, Business, or Healthcare Management preferred)

• Familiarity with US healthcare operations or BPO/KPO industry

• Prior exposure to proposal writing, bid support, or presales environments