Job Description

An opportunity exists for an experienced workers’ compensation professional who is responsible for delivering quality Workplace Risk and Workers Compensation advice and services to clients, including managing key existing clients’ return to work programs and identifying new business opportunities for the company.

Reporting to the QLD Workplace Risk State Manager. The primary focus of this role will be to provide an innovative and flexible approach to our clients’ workplace risk programs, recommending solutions and working with them to achieve sustainable improvement in their performance.

The Role

• Manage clients’ workplace risk programs, ensuring the delivery of high-quality services
• Providing Outsourced Return to Work support services for a range of clients
• Maintaining comprehensive client data and updating accordingly
• Producing analytical written reports for clients
• Completing premium renewals and policy placement of national workers’ compensation insurance
• Undertaking premium forecasting
• Maximising the revenue generated from the existing client base by continual analysis of client profitability and maximization of group functions
• Support WTW to seek and secure new business opportunities through cross selling of broader WTW service offerings
• Adhering to all compliance and business processes

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The Requirements

• Previous experience in a workers’ compensation role, Return to Work coordinator, or similar within an insurance or self-insurance environment preferably in Queensland.
• Demonstrate a comprehensive knowledge of workers compensation claims and injury management principles and processes, and ideally how these vary by state
• The ability to identify key policy/premium influencing factors and provide support to the claims process
• Strong Microsoft Office / Excel skills
• Excellent report writing and correspondence skills
• Strong verbal and written communication skills to provide clear explanation to clients when required
• A customer centric approach to work
• Proactive time management skills and a proven record of prioritising workloads and meeting deadlines
• Demonstrated experience delivering accurate services on time to ensure service and quality standards are met
• Tertiary qualification in allied health or equivalent work experience desirable

If you believe you have the skills and passion for this role, but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com