Job Description

Role Purpose

The Account Executive UK exists to drive Omilia's revenue growth across the United Kingdom and Ireland market by winning and expanding enterprise and mid-market accounts. The role is the primary commercial owner of a portfolio of target accounts, responsible for creating, advancing, and closing multi-stakeholder opportunities for Omilia's AI-powered contact centre automation platform. Operating at the intersection of enterprise sales, relationship management, and solution selling, this individual brings strong credibility in the CX and conversational AI space to articulate and defend Omilia's differentiated value proposition. The Account Executive UK is expected to be a high-performing, self-directed revenue contributor who consistently meets or exceeds targets and helps build Omilia's presence in the UK & Ireland market.

Accountabilities

• Own the full sales cycle for accounts in the UK & Ireland market, from initial engagement through close and expansion.
• Drive net-new revenue by acquiring and growing enterprise and mid-market accounts aligned with Omilia's Ideal Customer Profile across banking, healthcare, insurance, utilities, and telecom sectors.
• Build and maintain senior-level relationships (Director/VP of CX, Director of IT, Head of Operations) within target accounts, positioning Omilia as the preferred AI-powered contact centre automation partner.
• Develop and execute account strategies, territory plans, and pipeline forecasts that meet or exceed quarterly and annual revenue targets.
• Act as the primary commercial point of contact for your accounts, coordinating cross-functional resources — Solution Consulting, Professional Services, Customer Success, Legal — to ensure successful outcomes.
• Represent the voice of the customer internally, contributing UK market and competitive intelligence to product, marketing, and leadership to influence go-to-market strategy.
  

Key Responsibilities

• Qualify and secure new customer and partner opportunities by accurately assessing technical feasibility and business value.
• Lead the preparation and delivery of proposals, RFP responses, business discussions, technical presentations, and product demonstrations, ensuring alignment with customer requirements and Omilia’s solutions.
• Facilitate a seamless transition from pre-sales to implementation by providing comprehensive knowledge transfer and ensuring clear communication of project scope and requirements.
• Act as a trusted technical advisor to prospective customers, developing a deep understanding of their business challenges and goals, and articulating the value of Omilia’s advanced contact center solutions.
• Proactively identify customer needs and build compelling business cases to overcome objections and drive solution adoption.
• Protect Omilia’s interests by qualifying opportunities and avoiding engagements where technical challenges outweigh long-term partnership value.
• Gather and relay valuable customer feedback and field data to Product Management, supporting the ongoing development and direction of Omilia’s software platform.
• Provide continuous knowledge transfer to the Sales Team and newly hired Sales Engineers, highlighting technical aspects and competitive positioning of Omilia’s solutions.
• Build and maintain strong relationships with key stakeholders throughout the sales cycle, including executive, financial, and technical decision makers.
• Travel as required (up to 20%), including overnight, to support business development and customer engagement activities.

Requirements

Knowledge, Skills & Experience

Experience:

• Minimum 3–5 years in a similar Account Executive or enterprise sales role.
• Experience working with international clients and/or partners.
  

Hard Skills / Technical Requirements:

• Proven experience in enterprise software sales, preferably in contact center, SaaS, or conversational AI solutions.
• Strong understanding of technical sales processes, including RFP/RFI responses, solution presentations, and proposal development.
• Ability to map customer business requirements to technical solutions and articulate value propositions.
• Familiarity with CRM tools (e.g., Salesforce) and sales pipeline management.
• Experience collaborating with technical teams (e.g., Sales Engineers, Product Management) to deliver customer solutions.

Soft Skills / Behavioral Competencies:

• Excellent communication, presentation, and negotiation skills.
• Strong relationship-building and stakeholder management abilities.
• Analytical and problem-solving mindset, with the ability to qualify opportunities and assess risks.
• Proactive, self-motivated, and results-oriented approach.
• Ability to work independently and as part of a cross-functional team.

Omilia Note

-Contribute actively and effectively as an integrated team member.
-Act as an Omilia ambassador in all interactions.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.