Job Purpose

Dedicated frontline sales person who is responsible for the execution of agreed sales and profitability targets (E.g. Budget volume; value and net profit sales) established by the business within the assigned sales area by developing new business and expanding the business with existing customers (account management). Responsibility also include specifications and being the main contact for architects, managing agents, body corporates and interior designers for the region.

Key Accountabilities & Activities

Key Accountabilities

• Revenue and margin according to budget (including accounts receivable and DSO)
• Accurate sales and projects forecasting, reporting and pipeline documentation
• Customer retention, acquisition and loss
• Direct contact with customers in the field, representing AkzoNobel in a professional manner to deliver customer satisfaction
• Optimal Customer portfolio and pipeline management (growth & profitability)

Key Activities

• Manage the sales cycle related to a portfolio of customers, in a designated area, to execute sales plan (BTL spend vs Volume/value sales)
• Systematically screen customer base for new opportunities, generate leads and maintain pipeline
• Identify, plan and develop new customers in line with business development and marketing plans and targets.
• Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
• Perform extensive customer needs analysis and site surveys, meeting with decision makers, understanding their goals, completing an account profile for each account and identifying challenges.
• Monitor sales against agreed targets and budgets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
• Identifies, targets and implements the approved sales strategies in the assigned marketplace. (Profitability and pricing structures).
• Plans, executes and reports on the sales activities in the assigned sales area. Feedback of market intelligence data and ideas to marketing and channel management.
• Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management or supporting functions.
• Educate customers and sales force of our customers on features, advantages and benefits of available product lines and services.
• Understand and assess customer’s needs, business objectives, strategies and build compelling customer value propositions representing our portfolio.
• Creates partnerships with customers to proactively grow the category, share of wallet
• Drives efficient credit management
• Take ownership of queries and complaints to ensure resolution on behalf of the customer within agreed deadlines.

Experience

• Bachelor’s Degree with at least 1 – 2 years sales experience within the Contractor / Trade environment
• Answers Objections by Removing Emotional Concerns
• Closes by Building Personal Trust and Loyalty
• Provides Service by Empathizing with Customer Concerns
• Makes One on One (Sales) Presentations
• Maximizes Results by Systematically Managing an Account Plan
• Account Penetration by Customer Base Expansion
• New Business Development