Resonate CX

Account Executive (SaaS Customer Experience) - AU

Resonate CX  •  North Sydney, AU (Onsite)  •  6 days ago
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Job Description

About the Role

We're looking for a motivated and results-driven Account
Executive to drive net new logo client sales. As part of our high-growth
Customer Experience SaaS platform, you'll join a team with a raving fan
customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to
build pipeline, learn complex sales cycles, and close strategic deals. You will
own the full sales lifecycle — from outbound prospecting through negotiating
and closing net new client contracts — with guidance and mentorship from senior
sales leadership.

What You'll Do

  • Own the Full Sales Cycle: Outbound Prospecting →
    Discovery → Demo → Value Prop Building → Negotiating → Closing
  • Generate a quality, diversified sales pipeline through
    strategic outbound efforts and creative prospecting
  • Lead structured discovery conversations that uncover
    customer pain, quantify impact, and align to business outcomes
  • Learn and apply the MEDDIC framework to qualify and
    advance sales opportunities
  • Build tailored value propositions tied to measurable
    ROI and customer outcomes
  • Deliver product demonstrations that connect
    capabilities to real customer challenges
  • Engage with multiple stakeholders across buying
    committees
  • Maintain accurate pipeline forecasting and strong deal
    hygiene in CRM
  • Negotiate and close contracts while protecting pricing
    integrity
  • Partner cross-functionally with marketing, product, and
    customer success to drive deal success

What "Great" Looks Like

  • You are proactive about building pipeline — you don't
    wait for opportunities to come to you
  • You run discovery conversations that customers find
    genuinely insightful and valuable
  • You can clearly communicate the economic impact and ROI
    of our solution
  • You are developing a strong command of Decision
    Process, Decision Criteria, and Champion identification
  • You maintain solid win rates through disciplined
    qualification
  • You are building a track record of closing
    multi-stakeholder SaaS deals

Required Experience

  • 2–4 years of sales experience in B2B SaaS, preferably
    in Customer Experience, CX, or adjacent categories
  • Demonstrated track record of meeting or exceeding quota
    in a new business or hunter-style role
  • Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
  • Experience selling into SMB or Mid-Market organizations
  • Solid outbound prospecting skills (cold calling, email,
    social selling)
  • Ability to run a structured, outcome-focused discovery
    process
  • Strong communication and storytelling capabilities
  • Experience managing 1–3 month and 3–6 month B2B sales
    cycles

Core Competencies

  • Pipeline generation and territory development
  • Professional communication across organizational levels
  • Business case and ROI articulation
  • Objection handling and negotiation
  • Deal strategy and stakeholder engagement
  • CRM discipline and forecast accuracy

Why Join Us

  • High-impact role with direct influence on company
    growth
  • Strong product-market fit in a mission-critical
    category (Customer Experience)
  • Performance-driven culture with strong earning
    potential
  • Mentorship and development from elite Customer
    Experience sales leadership
  • A collaborative environment that invests in your growth

Compensation

  • Competitive base + uncapped commission
  • Accelerators for overperformance
  • Equity participation (where applicable)

If you're a driven, coachable seller who
is ready to grow your career in CX SaaS, we'd love to hear from you. This is
your opportunity to join a high-growth team, develop your craft, and earn
exceptional commissions.

Resonate CX

About Resonate CX

Your Vision + Our Platform = Brand Advocates

All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates.

Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience.

We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”

Industry
IT & Software
Company Size
51-200 employees
Headquarters
North Sydney, AU
Year Founded
2001
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