Job Description

KEY RESPONSIBILITIES

• Manage day-to-day OEM and customer-related operational matters
• Ensure on-time vehicle deliveries to the correct dealers in line with client requirements
• Monitor and manage all vehicle movements on the Vehicle Tracking System, including non-electronic movements and interface error resolution
• Maintain accurate delivery data, pricing structures, vehicle categories, fuel consumption lists, and storage price lists on in-house systems
• Manage PODs, late delivery reporting, and daily delivery performance tracking
• Update SharePoint records relating to billing, pricing, delivery performance, and special events
• Ensure transport, storage (bond and duty paid), fuel, and ad-hoc services are invoiced accurately and timeously
• Verify creditor invoices and fuel billing prior to submission to OEMs and follow up on outstanding accounts
• Manage storage yard reporting, vessel schedules (import and export), stock status, and special events
• Monitor convoy movements, diesel consumption, SOP compliance, re-routes, and non-collections
• Liaise with OEMs, dealers, clients, and internal teams to resolve queries, delays, damages, claims, and LER matters
• Submit operational, debtor, OTD, performance, and damage reports to customers and management
• Balance customer requirements with operational constraints to protect service delivery and profitability
• Maintain effective communication with Operations, Planning, and Management teams
• Support customer development through relationship management, problem solving, and identification of new business opportunities

QUALIFICATIONS & SKILLS REQUIRED

• Bachelor of Commerce in Logistics, Economics, Marketing Management, or a related field
• Minimum of 3 years relevant experience
• Strong understanding of transport operations, vehicle handling, and storage processes
• Experience working with operational systems (any VTS Systems would be advantageous)
• High level of accuracy and attention to detail
• Strong administrative, organisational, and reporting skills
• Fully computer literate, with strong proficiency in Microsoft Excel and Word
• Excellent communication and interpersonal skills
• Ability to work under pressure, meet strict deadlines, and work independently
• Logical, proactive, and solution-oriented approach
• Assertive, decisive, and commercially aware
• High energy, committed, and customer-focused