Job Description

Account Executive — Home Cleaning

Business Development · Dubai, UAE · Full-time, on-site

When a cleaner doesn't show up on a customer's booking day, someone loses a few hours of their life to rearranging their morning. When a van leaves late because nobody checked the fuel gauge, a customer waits. When a partner company doesn't know who to call to solve a problem, a week of operational drag compounds into margin leakage. You'll be the person who sees these things happen in real time and stops them from happening again.

This is an operational ownership role — not a sales role, not a management layer. You own “measurable, sustained improvement in cancellation & reschedule rate, absence rate, on-time delivery, and promise fulfilment” for an assigned partner company that operates cleaners and drivers on the Justlife platform. Your daily work is on the ground: visiting accommodations, checking vans, knowing the people who work there, reading the metrics sheet, and executing the fix. The role is designed to be your own P&L account — you'll report directly to the P&L owner, and your numbers will be visible every single day.

You'll love this role if...

• You're happiest when you're on the ground solving real problems, not in meetings about problems.
• You've run a blue-collar team (riders, drivers, cleaners, technicians) and you remember their names and what matters to them.
• You read data first thing in the morning to figure out what to go and fix.
• You think like an operator: lean towards action, can explain the why, and don't wait for perfect information.
• You measure yourself by whether the number moved — not whether you were busy.

What you'll own

• “Drive measurable, sustained improvement in cancellation & reschedule rate, absence rate, on-time delivery, and promise fulfilment” by owning the daily operational reality of your assigned partner(s): visiting the ground, identifying root causes in real time, and closing them before they compound.
• Act as the single on-ground point of contact for all cleaners, drivers, and the partner company's management — the person they call, the person who shows up, the person who gets things moving.
• Ensure central strategies (retraining programmes, vacation planning, accommodation upgrades, transportation logistics, quality plans) are implemented on the ground and delivered on schedule — not just communicated and abandoned.
• Oversee onboarding, training, retraining, and deployment of cleaners and drivers; step in whenever quality or deployment gaps appear.
• Track daily metrics, identify root causes, and execute fixes — from shift scheduling gaps to accommodation issues to vehicle maintenance to absence patterns.
• Build a working cadence with your partner company counterpart that shortens resolution time on operational issues and makes them a reliable collaborator.
• Prepare to take on an additional partner or a larger account as you demonstrate reliability and impact.

What tells us you're the one

• You've “measurably improved operational metrics (cancellations, no-shows, on-time performance, or fulfilment) across a blue-collar workforce of 20+ people” — tell us the programme you built, how you measured it, and the number that moved.
• You've managed a third-party vendor or workforce that wasn't directly employed by you and know how to build leverage through relationship and clarity, not authority.
• You have 2–4 years of field-heavy operations experience (home services, facilities management, logistics, last-mile delivery, quick commerce or similar) — results matter more than years, but you need to have seen how on-ground operations actually work.
• You're comfortable reading and acting on operational data: you can spot a trend in a metrics sheet, ask the right diagnostic question, and know when to dig deeper on the ground.
• You speak English fluently (working proficiency required); a UAE driving licence is a plus; prior UAE experience in home services, facilities management, or last-mile delivery is a genuine advantage.

Why Justlife

• Scale and impact: Your work directly touches hundreds of cleaners, drivers, and customers across your assigned partner accounts. You'll see your operational improvements reflected in customer experience, workforce stability, and unit economics every single day.
• Real growth: You own your own account from day one. Clear path to larger or multiple accounts, leading a team, or stepping into a city or operations lead role as we scale across the GCC.
• A fair, objective performance system: your results are visible and measurable; promotion and recognition follow from impact, not politics. We celebrate our top performers through our JustHeroes programme.
• Start-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences. Relocation support available for international candidates.

Join the tribe and let's become #everydaybetter, together.