Job Description

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

We are entering a stage where enterprise clients in BFSI, telecom, media, retail, and large-scale organisations are no longer experimenting with AI - they are committing to it.

This role sits at the front line of that shift.

As an Enterprise Account Executive, you won’t just be “closing deals.” You’ll be helping major organisations rethink how they understand and engage millions of customers. You’ll navigate complex buying groups, long sales cycles, internal politics, and high expectations.

You will directly influence how fast Lucidya grows in the enterprise segment and how we show impact some of the regions largest companies.

If you thrive in high-energy environments, enjoy complex sales cycles and want to sell something that actually changes how businesses operate, this role is built for you.

What You Will Do

• Own enterprise revenue targets and drive meaningful ARR growth
• Build strategic account plans that go beyond “who’s the decision maker?” - mapping influence, risk, timing and internal politics.
• Run full sales cycles end-to-end: discovery, demo, business case development, executive alignment, negotiation and close.
• Lead value-based conversations with C-level stakeholders (CEO, CMO, CIO, CX leaders), not just product demos.
• Translate complex AI capabilities into business outcomes - cost savings, retention improvement, revenue growth.
• Obsess over pipeline quality - not just quantity. You’ll forecast accurately and know exactly where every deal stands.
• Partner closely with Solutions, Product, and Customer Success to ensure smooth handovers and successful onboarding.
• Confidently handle objections
• Learn continuously about the market, competitors and evolving AI landscape
  

You are responsible for outcomes: revenue, strategic logos and long-term enterprise relationships.

Who You Are

• You’ve spent 7+ years in enterprise SaaS or technology sales and have consistently hit (or exceeded) quota.
• You’re comfortable selling into large, complex organisations where decisions take time and multiple stakeholders are involved.
• You don’t wait for deals to move, you move them.
• You’re confident in executive rooms and can simplify AI and analytics into clear business value.
• You’re commercially sharp. You understand margins, contract structures, and negotiation dynamics.
• You don’t get discouraged by long sales cycles, you see them as strategic games to win.
• You are proactive. You follow up without being asked. You prepare before meetings. You anticipate objections.
• You collaborate well internally. You don’t blame product or marketing, you problem solve.
• Ideally, you have experience in analytics, CX platforms, social listening, or AI-based solutions.
• A strong network within Saudi enterprise organisations is a major plus.

Culturally, you are:

• Ambitious but humble.
• Competitive but ethical.
• Outcome-driven, not ego-driven.
• Comfortable in a fast-scaling environment where structure evolves.

What the Hiring Process Will Look Like

1. Screening call with Talent Acquisition
2. Technical Interview/Deep dive with Enterprise Sales Manager
3. Case study presentation
4. Offer