Job Description

Job Summary

Responsible for driving business growth and customer engagement for Rakmao Platform within the assigned area. The role serves as a Platform Consultant to deliver business value to contractors and retailers through customer acquisition, onboarding, platform adoption, and transaction growth, while collaborating with relevant teams to develop new revenue models and leverage data to support sustainable platform growth.

Key Responsibilities

• Serve as a Platform Consultant within the assigned area, delivering the business value of Rakmao Platform to contractors and retailers while driving platform adoption, transactions, and new business opportunities.
• Manage existing Key Accounts and acquire new customers through various channels, including on-site visits, face-to-face engagement, seminars, events, and online channels, focusing on approximately 30–40 potential accounts and providing appropriate value propositions to encourage sustainable platform usage.
• Support and advise Sellers on platform operations, including data management, identifying needs and pain points, pricing, order management, and Seller Center usage, ensuring proper operations in accordance with the platform's Operation Excellence and SLA requirements.
• Understand the Customer Journey of contractors and building material retailers to identify customer needs and pain points and propose appropriate solutions that create business value.
• Collaborate with central teams to develop and validate New Revenue Models / Validated Models by testing initiatives with actual customers and monitoring measurable user and transaction results, including initiatives involving FinTech Partners, ERP Partners, or new solutions for customers.

Qualifications

• Bachelor's or Master's degree.
• Relevant experience in Management Consulting or a related field.
• Good communication skills with the ability to work effectively with customers and relevant stakeholders.
• Basic knowledge of building materials, particularly construction chemical products.
• Understanding of customer behaviors and the Customer Journey of contractors and building material retailers.
• Ability to collect, analyze, manage, and effectively communicate data.
• Working knowledge of Microsoft Office, Power BI, and AI tools.
• Working proficiency in English.
• Possess a valid driver's license.
• Strong learning and adaptability mindset, with the ability to communicate and work effectively with diverse groups of people.