Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is essential for driving sales of accessibility and wireless solutions to diverse business, government, consumer, and community customers within a defined market. The primary functions include generating new business opportunities, managing customer interactions, and selling a comprehensive portfolio of solutions to meet client needs. Key differentiators include expertise in accessibility sales, ability to engage deeply with clients, and managing complex accounts including government contracts. Success is measured by meeting or exceeding sales quotas, developing effective account strategies, and maintaining strong customer relationships. The work impacts the organization by expanding market presence, supporting inclusive technology adoption, and enhancing customer satisfaction across multiple sectors.

Job Responsibilities

• Generate new business opportunities and expand sales within assigned accounts to increase market penetration and revenue
• Engage clients through consultative selling to align accessibility and wireless solutions with their specific needs and challenges
• Lead and coordinate customer interactions and partnerships across business, government, and individual accounts to drive sales outcomes
• Develop and implement account strategies to achieve departmental goals and support business growth objectives
• Represent the organization at industry and consumer events to promote accessibility solutions and build stakeholder relationships
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Associate’s or Bachelor’s degree (Preferred)
• Fluency in American Sign Language (ASL) (Preferred)
• 2-4 years Sales/marketing or customer service experience (Preferred)
• 4-7 years Four years related work experience or related work experience post high school. (Preferred)
• 2-4 years Selling assistive technology or accessibility services (Preferred)
• 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)

Knowledge, Skills and Abilities

• Community Engagement Extensive knowledge of Deaf, Hard of Hearing, DeafBlind communities. (Required)
• Account Management Proven track record of effectively managing customer accounts to ensure satisfaction and retention by delivering tailored solutions that meet specific client needs, fostering long-term relationships, and ensuring high customer satisfaction. (Required)
• New Customer Acquisitions Demonstrated success in identifying and securing new customers. This includes prospecting, building relationships, and closing deals to expand the customer base and drive revenue growth. (Required)
• Communication Strong communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• Task Oriented Self Starter: Ability to work both collaboratively and independently to reach goals and quotas. (Required)
• Microsoft Office (Required)
• Contract Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Cross Functional Relationships Ability to work with cross functional teams such as legal, QA, customer support and finance. (Required)

Licenses and Certifications

• IAAP Certifications: CPACC, WAS, ADS or CPABE (Preferred)
• Assistive Technology Professional (Preferred)

• At least 21 years of age
• Legally authorized to work in the United States

Travel
Travel Required (Yes/No): Yes

DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $132,900 - $239,700, inclusive of target incentivesBase Pay Range: $79,740 - $143,820The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup-reqID=REQ355225&paradox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.