Job Description

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and Wati AI powered by AI Copilot, Astra AI Agent and flexibility to add your own LLMs/AI.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

As an Inside Sales Account Executive, you will be responsible for managing and converting inbound leads into successful customers. You will engage with potential clients, understand their business needs, and guide them through the sales process. Your goal is to drive revenue growth by effectively demonstrating the value of Wati's solutions and ensuring a smooth customer onboarding experience.

Key Responsibilities

• Lead Management: Qualify, engage, and convert inbound leads into paying customers.
• Sales Process: Conduct product demos, handle objections, and close deals efficiently.
• Customer Discovery: Understand customer pain points and recommend tailored solutions.
• Pipeline Management: Maintain accurate CRM records, track progress, and forecast revenue.
• Collaboration: Work closely with marketing and customer success teams to optimise the inbound sales funnel.
• Product Expertise: Stay up-to-date with Wati's offerings and industry trends to provide insightful guidance to prospects.

Requirements

• 1-3 years of experience in SaaS sales, preferably in an inbound AE role.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and relationship-building skills.
• Experience using CRM tools (HubSpot) to manage pipeline and reporting.
• Ability to work in a fast-paced, high-growth environment.
• Self-motivated, results-driven, and customer-centric mindset.