Job Description

ServiceCentral builds the software that runs product service after the sale: warranty claims, repair authorization, and service execution, for everyone from the local repair shop to the Fortune 50 OEM. We have been doing it for 25+ years. We are Dell's Partner of the Year, two years running, and our products run service operations across 1,200+ locations in 100+ countries. We are backed by Valsoft Corporation, a permanent-capital owner of 150+ vertical software companies, so we build for the next decade, not the next funding round.

About the role

We are investing in growth, and in building AI into both its products and how it sells. This role owns new-logo acquisition. It is a full-cycle seat: you build the target list, run the outreach, qualify, demo, and carry SMB and mid-market deals through to close. Closing is the job, not just creating pipeline.

This is a build seat. You will define and refine the new-logo motion: the messaging, the qualification bar, the cadences, working alongside our Managing Director and Chief Customer Officer, who sell beside you on enterprise and strategic deals. We want an autonomous operator who can stand up repeatable sales process and own a number, not someone waiting for a script.

In this role, you will

• Build and own the target account list for new-logo acquisition across defined market segments
• Run multi-channel outbound (phone, email, LinkedIn) with messaging grounded in real buyer signal
• Qualify hard and disqualify early: protect the pipeline, not the activity count
• Run discovery and demos alongside product specialists, and carry SMB and mid-market deals through to close
• Drive enterprise deals through proposal, pricing, and close, with leadership support
• Build repeatable process and feed field learnings back into how we position and sell

Your background looks something like this

• 5+ years in full-cycle B2B SaaS sales, with a track record of closing new logos
• A track record you can quantify: meetings booked, pipeline created, deals closed
• Daily hands-on use of AI tools (Claude, ChatGPT, or similar) in your sales workflow
• Comfortable on the phone, and consultative by instinct: you ask why before you pitch

Even better if you have

• Sold into service, repair, logistics, or operations software (POS, reverse logistics, field service, claims)
• Worked as an early sales hire at a growing software company
• A modern outbound stack in your hands daily (Salesforce, Apollo, Outreach, LinkedIn Sales Navigator, or similar)

Benefits

Compensation and logistics

• Competitive salary and OTE
• Full benefits.
• Remote within Canada, with working hours that overlap Eastern Time, where most of our team sits.
• Some travel expected, predominantly within North America.

We are an equal-opportunity employer. We hire on merit and welcome applicants of every background.

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