Job Description

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

To support the growth in the region we are seeking an experienced Account Manager to grow & manage the accounts across the Public Sector in Australia.

This is a fantastic opportunity to be a part of a growth oriented and innovation driven organisation. The role would require you to manage the growth and overall performance of the account. An ideal candidate for this role would be someone who is adept at building relationships and exceptional at value realisation.

Your role will be to take ownership of account strategy and client relationship management to maximise the business development opportunities and generate revenue.

Key responsibilities of the role include:

• Managing the accounts in the public sector in Sydney
• Grow large scale relationships for existing accounts in this customer group
• Enhancing business from existing accounts achieving consistent contribution and collection norms
• Ensuring high customer satisfaction by working closely with the project teams and achieving committed service quality
• Building credibility and gaining market share in the territory
• Understanding of technology and vertical platforms in order to strategize & craft solutions (along with pre-sales teams) to match customer needs is essential

The successful candidate will demonstrate:

• 10 plus years of relevant business experience in account management in the public sector
• Must have demonstrated ability and maturity to sell and build relationships with C-Level executives
• Demonstrate the ability to build and expand on new relationships
• Must have a working knowledge of off-shore/ far-site model

Job Description

Role:

Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.

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DO:

• At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations.
• Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers
• Ability to present and interact at all levels, and have consultative sales capability.
• Ability to work and collaborate across other teams in various service lines and anchor together for the account.
• Exposure to delivery, sales or pre-sales roles will be required
• Should have managed a multi-million USD account, across various geos.
• Strong Account Management - building and managing client relationships at the all levels.
• Carry targets on revenue, bookings and OM.
• Get involved in resolving any people management issue within Wipro teams
• Generating leads by interacting with the customers in various lines of business to expand our footprint.
• Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs)
• Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments.
• Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth

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