Job Description

The Account Executive is a key member of the Nando’s account team, tasked with ensuring strong client service delivery and supporting the day-to-day delivery of work across BAU, campaigns, Print on Demand (POD), menu launches, refurbishments, and new store openings.

Working closely with Account Managers, the Account Director, internal studio teams, suppliers, and technology teams, the role ensures work is accurately briefed, tracked, delivered on time, and aligned to agreed processes. The Account Executive plays an important role in maintaining smooth operations, strong client service, and clear visibility across WIP, stock, and reporting.

This role blends operational coordination, project support, and client service, helping keep the Nando’s account running efficiently while supporting continuous improvement across ways of working.

Key Responsibilities:

Account & Client Support:

• Support the Account Director and Account Managers with day-to-day account activity
• Deliver consistent, high-quality customer service and support strong client relationships
• Escalate risks, issues, or queries to the appropriate Account Manager in a timely manner

Project & Operational Delivery:

• Support the setup, processing, tracking, and delivery of BAU, campaign, and POD work
• Manage artwork, print, and technology-enabled projects through to delivery
• Support new store openings and refurbishment activity as required
• Ensure projects are delivered in line with agreed critical paths and timelines

Briefing, WIP & Quality Control

• Validate client-supplied information to ensure briefs are accurate and complete before processing
• Coordinate clear and accurate briefing into internal production, studio, tech, and supplier teams
• Raise and manage job requests within internal systems, ensuring accurate information is logged
• Maintain accurate WIP tracking to support visibility and on-time delivery
• Support basic quality control checks on outputs prior to delivery

Internal & Supplier Collaboration

• Liaise with internal teams and external suppliers to support smooth and efficient delivery
• Ensure client communications are clearly understood, actioned, and followed through internally

Technology & Platform Support

• Provide support on ITG platforms and systems as required
• Assist with basic troubleshooting, queries, and guidance related to account tools and workflows

Requirements

• Experience working in a marketing, agency, or client services environment
• Strong organisational skills with the ability to manage multiple tasks at once
• Confident communicator, both written and verbal
• Comfortable working with systems, trackers, and operational processes
• A proactive mindset, with a willingness to learn and support the wider team
• Ability to work collaboratively across teams, suppliers, and stakeholders
• Attention to detail and pride in delivering work accurately

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

What next? Like what you see? Drop us your application and someone from our team will be in touch.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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