Job Description

• Serve as the primary contact for assigned customers and build strong, long-term relationships.
• Coordinate and process shipping documentation, load receipts, billing information, and related transportation records.
• Maintain accurate customer, shipment, and inventory data across internal and external systems.
• Ensure compliance with customer requirements and company operating procedures.
• Communicate effectively with customers, drivers, warehouse personnel, and management to resolve issues and provide updates.
• Monitor account performance and proactively identify opportunities to improve customer experience and operational efficiency.
• Investigate and resolve customer concerns in a professional and timely manner.
• Assist with reporting, data entry, filing, and other administrative functions as needed.
• Collaborate with operations teams to ensure service commitments are met and customer expectations are exceeded.

• High School Diploma or GED required.
• 2+ years of customer service, logistics, transportation, warehouse, or account management experience.
• Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.

• Experience in transportation, logistics, distribution, or third-party logistics (3PL).
• Knowledge of transportation management systems (TMS), warehouse management systems (WMS), or inventory control processes.
• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or related field.

• Competitive pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth and Advancement Opportunities
• Stable and Growing Logistics Organization