Job Description

Job Responsibilities & Tasks(Duties include but are not limited to)

• Attract potential customers by recommending tailored solutions and products within the sales process framework.
• Reach out to businesses via telephone to promote and sell goods or services, providing detailed product explanations and addressing customer inquiries.
• Manage online customers by offering support as needed with orders, quotations, deliveries, and related inquiries.
• Motivate and assist technically-equipped customers in utilizing the enterprise customer portal to place orders, reorders, and manage online payments.
• Respond promptly and accurately to customer inquiries via phone and email, ensuring customer satisfaction.
• Identify customer needs, clarify any information, research issues, and deliver appropriate solutions.
• Foster long-term relationships with customers by going above and beyond to exceed expectations.
• Manage online accounts and support on all queries and sales orders related issues.

Job Dynamics & Interfaces

1. Internal

• B2B Ecommerce - Account Management - Strategic Marketing - Product Management

  1. External:

• Customers.

Required Job Qualifications & Competencies

1. Education & Experience

• Bachelor’s degree in either Business, Marketing or Communications preferred.

• Proficient in MS Office. Familiar with CRM systems and practices.

• Customer orientation.

• Excellent communication and presentation skills.

• Telephone sales skills