Job Description

Account Executive

Location: Greater Toronto Area, ON (Hybrid) Schedule: Monday to Friday Salary: $60,000 – $75,000

We are actively hiring for this position.

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Client Manager plays a critical role in managing client relationships, overseeing program execution, and ensuring operational excellence across multiple retail and brand programs. This role serves as a key liaison between clients, internal teams, and field operations, ensuring client objectives are translated into effective execution strategies and measurable results.

The ideal candidate is highly organized, client-focused, and solutions-oriented with strong experience managing retail programs and cross-functional collaboration. You thrive in fast-paced environments, can manage multiple priorities simultaneously, and are passionate about delivering exceptional client experiences.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and oversee day-to-day program management across multiple projects and initiatives.
• Build and maintain strong client relationships by delivering exceptional service, proactive communication, and strategic support.
• Collaborate closely with internal departments including Operations, Sales, Talent Acquisition, and Field teams to ensure successful program execution and alignment with client expectations.
• Manage program timelines, deliverables, reporting, compliance, KPI performance, and operational execution while proactively identifying and resolving issues, risks, and escalations.
• Support program planning, launches, optimization initiatives, and post-program analysis while ensuring all trackers, calendars, reporting tools, and documentation remain accurate and up to date.
• Assist with budgeting, forecasting, invoicing, reconciliations, and financial tracking for assigned programs while supporting operational scalability and process improvements.
• Prepare and present client updates, business reviews, insights, and strategic recommendations that support client objectives and growth opportunities.
• Foster strong collaboration across teams while contributing to a positive, accountable, and performance-driven culture.

Qualifications & Experience

• 3+ years of experience in Client Services, Account Management, Retail, CPG, or Sales Execution environments.
• Strong understanding of retail operations, field execution, and client management.
• Experience managing multiple projects or client accounts simultaneously.
• Excellent communication, presentation, and relationship-building skills.
• Highly organized with strong attention to detail and problem-solving abilities.
• Comfortable working in a fast-paced and evolving environment.
• Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to manage competing priorities while maintaining high-quality execution.
• Willingness to travel as required to support clients and programs.

Why Join Match Retail?

• Opportunity to work with leading national and global brands.
• Collaborative, entrepreneurial, and performance-driven culture.
• Competitive compensation and benefits package.
• Career growth and professional development opportunities.
• Exposure to dynamic retail and brand activation programs across Canada.
• A team environment that values innovation, accountability, and execution excellence.

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.

Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.

Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.