Job Description

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.

We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting.

Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support.

Key Responsibilities

Management information and data analytics

• Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
• Produce governance packs for monthly and quarterly client reviews
• Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
• Carry out ad hoc deep dive investigations or ad hoc reports, as required.

Account Management

• Assume full responsibility for the account management of designated small accounts.
• Efficiently address and resolve any day-to-day client queries or issues in a timely manner.
• Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary.
• Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers.
• Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams.
• Issue invoices promptly and ensure that payments are received without delay.

Marketing and Communications

• To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
• To ensure that Operations are aware of upcoming mailers and are prepared for any impact to their teams.

Project management and implementation management

• Maintain updated trackers for designated projects and new programme launches within Client Services.
• Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule.
• Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects.
• Develop expertise in best practice processes for launching new programmes within Ten.
• Assume responsibility for client services actions necessary for the launch of new programmes with specific clients.

Requirements

EDUCATION/EXPERIENCE:

• Highly organised with use of project management tools or trackers

• Ability to prioritise appropriately
• Clear, concise, confident communicator, able to influence key stakeholders
• Attention to detail
• Highly numeric with good data analysis skills
• Ability influence key stakeholders through clear communication
• Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
• Experience delivering client-focused solutions to customer needs.
• Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
• Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results.
• Excellent listening and presentation abilities.
• Strong verbal, numerical and written communication skills.
• Great analytical skills to work on reporting and data analysis.
• To ensure you are fully aware of all best practice and are consistently adhering to these
• ·Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.

Personal Attributes

• High energy, ambitious, and motivated to develop within a client‑facing commercial role.
• Collaborative and able to work effectively across teams and regions.
• Solution‑oriented, adaptable, and resilient in a fast‑paced client environment.
• Aligned to Ten’s values: Member Focused, Trustworthy, and Pioneering

Guidelines for Hybrid/Home Office:

• This role is Cape Town–based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”