Job Description
Account Executive
Department: Sales
Employment Type: Permanent
Location: Cardiff, UK
Creating Safer Workplaces for Everyone.
At SafeWorkforce, we’re passionate about keeping people safe. Our team of health and safety consultants brings over 200 years of combined experience, providing expert guidance that helps businesses stay compliant, confident, and protected.
We don’t do one-size-fits-all solutions — every project is tailored to the unique needs of the organisation. Whether it’s a small business or a large enterprise, you’ll have the chance to make a real impact, helping leaders minimise risk and build safer workplaces.
If you’re looking for a role where your expertise matters, your ideas are valued, and every day presents new challenges, SafeWorkforce is the place to grow your career and make a difference.
The Account Executive will be responsible for a portfolio of clients to ensure annual renewal of their SafeWorkforce subscription. Primarily this role will be a quota bearing role to build solid relationships to with their portfolio and identify and close upsell and cross-sell growth
What that means day to day
- Manage relationships with a number of small SafeWorkforce client
- Identify Key Stakeholders and manage their requirements
- Manage the customer lifecycle post onboarding - maintenance, development and support the renewal team if needed
- Update CRM weekly with opportunities and new contact details and notes
- Identifying upsell opportunities through the customer care call process and independently converting into upsell opportunities.
- Carry out regular check-in with the clients
What you’ll need to be successful
To be successful in this role, you will have experience working within a customer success or key account environment and a proven ability to build and maintain strong customer relationships. You will be comfortable managing multiple workloads in a fast-paced setting while remaining organised and customer-focused.
Strong influencing and relationship management skills are essential, with the ability to work effectively with both internal stakeholders and external clients to achieve positive outcomes and deliver an excellent customer experience.
What you'll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
> 💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
