Job Description

Behavioral Health EHR

ICANotes was founded in 1999. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Company Culture

At ICANotes, we believe in fostering a culture of continuous improvement and learning. We prioritize adaptability over inflexible processes and encourage cross-functional teams to work together and collaborate to achieve shared objectives. We promote transparency and open communication within teams and stakeholders while fostering a culture of trust, respect, and accountability among team members.

Benefits for full-time domestic employees

• Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
• Basic term and optional term life insurance
• Short-term disability (paid for by the company) and long-term disability
• 401(k) and employer-matched retirement plan
• Paid time off that includes 8 sick leave days per year, 6 personal days per year, and 12 vacation days per year.
• • Unused sick-up to 80-hour annual rollover
  • All unused personal hours roll over annually
  • All unused vacation hours roll over annually

Note: This job description is not intended to be all-inclusive. Staff may perform other related duties as negotiated to meet the ongoing needs of the organization.

ICANotes is seeking a high-energy, results-driven Account Executive focused on outbound prospecting and new business development within the behavioral health market. This role is responsible for generating pipeline through strategic outbound activity, managing the full sales cycle, and helping behavioral health organizations modernize their clinical and operational workflows through the ICANotes platform.

The ideal candidate is highly motivated, disciplined in outbound execution, comfortable operating in a fast-paced SaaS environment, and capable of building trust with healthcare decision-makers ranging from individual practice owners to group CEO's and operational executives

This position is ideal for a consultative seller who thrives on creating opportunities, running discovery conversations, and consistently exceeding quota.

Key Responsibilities

Outbound Prospecting & Pipeline Generation

• Generate new business opportunities through strategic outbound prospecting efforts including cold calls, email campaigns, LinkedIn outreach, referral development, and territory-based targeting.
• Build and maintain a consistent pipeline of behavioral health providers, clinics, group practices, and CMHCs.
• Conduct high-volume outbound activity while maintaining personalized and consultative engagement.
• Identify key decision-makers and navigate multi-stakeholder sales environments.

Sales Process Management

• Own the full sales cycle from prospecting through close.
• Conduct discovery calls to understand operational, clinical, financial, and workflow challenges within behavioral health organizations.
• Deliver compelling product demonstrations aligned to customer pain points and organizational goals.
• Develop proposals, pricing discussions, and contract negotiations.
• Maintain accurate forecasting and opportunity management within Salesforce or CRM platform.

Consultative Selling

• Position ICANotes as a strategic partner in improving documentation efficiency, compliance, clinician experience, and operational outcomes.
• Understand behavioral health workflows, reimbursement considerations, and EHR buying dynamics.
• Collaborate cross-functionally with implementation, customer success, marketing, and leadership teams to support successful customer acquisition.

Performance Expectations

• Meet or exceed monthly, quarterly, and annual quota targets.
• Maintain activity metrics including outbound calls, meetings booked, demos completed, and opportunities created.
• Consistently advance pipeline stages with urgency and professionalism.
• Participate in ongoing sales training, coaching, and process improvement initiatives.

Qualifications

• 5+ years of SaaS sales experience, preferably in healthcare technology, EHR, or behavioral health.
• Proven success in outbound prospecting and quota attainment.
• Strong experience running full-cycle sales processes.
• Excellent communication, presentation, and objection-handling skills.
• Ability to thrive in a metrics-driven environment.
• Experience using Zoho or comparable CRM systems.