Job Description

The Role:

• Service the Client base that will be allocated, identify areas of cross selling and develop also new avenues of revenue with new Clients
• Actively support and develop the Business Unit to deliver required growth and achieve agreed business targets
• Actively drive the sales process in relation to winning, retaining and developing profitable clients
• Development and ongoing servicing of the production pipeline for the BU, covering existing clients and new business
• Support the overall operational governance and decision making process for the Business Unit
• Support management and the wider Company in the management of risks applicable to areas of employment
• Understand the client’s business and their risk management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service
• Ensure that full and accurate details of contact with and development of allocated prospects are entered and updated on our CRM systems
• Optimise revenue from new and existing clients through use of the full range of appropriate placement channels and markets for the specific client segment
• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
• Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
• Provide technical and subject matter expertise to others

Requirements:

• Proven track record in client relationship management and revenue generation (5 years of experience)
• Grade 12, Regulatory Examination (RE5) and NQF Level 4 (FSB-recognised qualification)
• International experience is an advantage
• Ability to communicate in a global environment
• Strong negotiation skills and confidence in making business-critical decisions
• Ability to assess customer risk profiles and provide informed advice
• Proactive and business-minded, capable of independently managing the full client process
• Excellent communication skills in English, both verbal and written

Application Process:

Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Interview with hiring manager and team
Stage 4: Offer and onboarding

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.