Job Description

Let’s be unstoppable together!

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity,equity,and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com

So, why Circana?

We’re progressive, inclusive and people focused. We seek to create a down-to-earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including;

• Flexible and hybrid working
• Up to 5 weeks annual leave and holiday buy back scheme
• 16 weeks paid parental leave
• Birthday leave
• Summer half days
• Circana “Me” Days (4 per year!)
• Cultural swap days

What will you be doing?

You will lead a portfolio of small to medium FMCG clients, acting as their trusted partner and primary point of contact. You’ll own the day‑to‑day relationship, delivering exceptional client service while building strong, long‑term partnerships.

Responsibilities

• Deliver high quality databases and reports on time, taking ownership of deadlines and proactively managing client expectations when challenges arise
• Identify and escalate data integrity issues early, working closely with the Operations team to resolve them quickly and effectively
• Clearly communicate data updates or changes to clients, explaining impacts and recommending practical solutions
• Provide hands on technical support to clients using Circana’s proprietary software, including system setup, database configuration, data retrievals, and troubleshooting
• Proactively spot opportunities to add value within your client portfolio and identify potential growth and expansion opportunities

Requirements

• 1-2 years’ experience in a similar client facing role
• Customer focused, with a genuine desire to deliver a great client experience
• Proven ability to build, strengthen, and maintain positive client relationships
• Clear and confident communicator
• Highly organised, with strong time management skills and the ability to juggle competing priorities
• Comfortable working in a fast paced environment, with the ability to prioritise effectively and stay calm under pressure
• Excellent attention to detail, with a focus on accuracy
• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• Adaptable and quick to learn, particularly when working with new tools, systems, or processes
• A natural problem solver, with a proactive and solutions focused mindset

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Centre on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Ready to make an impact?

If you're passionate about data, thrive in a collaborative environment, and want to be part of a company that values your growth—we’d love to hear from you!

Apply now and let’s build something great together.

If you require accessibility support or would like to request reasonable adjustments during the recruitment process, we encourage you to reach out to us at accessibility@circana.com

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.