Job Description

Account Executive - South Africa

Qualifications & Experience:

• BCom or BA in Business Administration, Sales, or Marketing.

• Proven experience as an Account Executive or in a similar sales/customer service role.

• Demonstrated track record of achieving sales targets and driving revenue growth.

• Solid understanding of market research, sales, and negotiating principles.

• Proficient in Microsoft 365; knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.

• Exceptional communication and presentation skills with an ability to build strong relationships.

• Strong analytical and strategic thinking capabilities.

• Excellent organizational and time-management skills.

• Ability to work independently and within a team.

• Strong business acumen.

Skills & Knowledge Required:

• Build and nurture strong relationships with key customers to drive business growth and revenue.

• Manage client portfolios once established.

• Conduct client needs analysis and competitor research using general market knowledge.

• Maintain a client-oriented approach while balancing operational/logistical realities.

• Demonstrate exceptional negotiation skills with a proven ability to close complex deals.

• Experience handling the full sales cycle process.

• Enthusiastic and committed to delivering superior client service.

• Highly driven with a motivation to succeed.

• Demonstrate resilience and tenacity in meeting sales goals.

• Excellent written and verbal communication skills.

• Ability to perform under pressure.

Key Performance Areas (KPAs) & Indicators (KPIs):

1. Revenue Generation and Growth

• Achieve individual sales target as defined in the signed annual target letter.

• Develop and implement sales strategies to increase revenue.

• Measures:

  • Revenue generated within the period.

  • % YoY revenue growth aligned with budget expectations.

2. Sales Cycle Management

• Oversee the full sales cycle: acquisition, closure, delivery.

• Measures:

  • Mean time to close deals.

  • Lead-to-sale conversion rate.

  • Delivery timeliness.

  • Number of new clients secured.

3. Customer Relationship Management

• Promote new products/services to existing clients.

• Address customer issues and provide solutions.

• Deliver after-sales support to build loyalty and retention.

• Advocate for clients internally.

• Measures:

  • Revenue from upsells.

  • % client adoption of new services.

  • Time to resolve issues.

  • % retention rate.

  • Customer satisfaction scores.

  • Escalation resolution within specified timeframe.

  • 360° peer reviews.

4. Debtors Management

• Resolve inquiries on credit terms, product details, and pricing.

• Measures:

  • Internal inquiry response time: 48 hours.

  • External inquiry response time: 24 hours.

  • Information accuracy.

5. Data and Record Management

• Maintain accurate sales/payment records and customer status.

• Prepare required performance and progress reports.

• Measures:

  • % accuracy of data.

  • Timely record updates.

  • Report timeliness and completeness.

  • Monthly, quarterly, annual report quality.

  • Achievement of performance objectives and task completion rates.

6. Way of Work

• Use correct punctuation, UK English, and formatting.

• Ensure document and correspondence quality and approval alignment.

• Meet deadlines and timeframes for all assigned tasks.

• Measures:

  • Quality and accuracy of documents.

  • Language and formatting correctness.

  • Adherence to approval processes.

  • Timely task execution.

7. Business Risk Management

• Ensure compliance with internal policies and procedures.

• Complete mandatory training.

• Identify and escalate business risks.

• Measures:

  • Zero policy violations or incidents.

  • Timely training completion and policy acknowledgements.

  • Proactive risk reporting.