Job Description

A Day in Your Life at MKS:

The Account Engineer acts as the technical liaison between customers, sales teams, internal teams, and engineering teams to support and grow business within the PCB industry.

You can make impact by:

• Partner with Engineering, Sales, Internal Teams, and Customers to provide technical support, product application guidance, and account management.
• Develop, support, execute, and contribute to customer solutions and business opportunities.
• Build and maintain strong customer relationships through a customer-focused approach.
• Collaborate effectively with cross-functional teams to resolve technical and business issues.
• Proactively identify and solve customer and process-related problems.
• Prepare and report work-related activities, project progress, and customer updates.
• Perform frequent on-site customer visits and field assignments.
• Maintain adherence to schedules, company policies, and professional integrity.
• Travel extensively (up to 90%) to support customers and business activities.

Education

• Bachelor's degree in Chemistry, Materials Science, Chemical Engineering, Metallurgy, or a related field.

Experience

• Experience working in a PCB (Printed Circuit Board) manufacturing company
• Background and knowledge of PCB-related industries and manufacturing processes
• Experience in technical support, account management, process engineering, or customer-facing engineering roles is preferred.
• Previous experience working with leading PCB manufacturers such as Samsung or Meiko is highly desirable.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent communication and collaboration skills.
• Proactive problem-solving and troubleshooting capabilities.
• Ability to work independently and manage multiple customer accounts.
• Willingness and ability to travel frequently for business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role