Job Description

Account Director (Water)

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrack's are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrack's continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology-first, people-centric business.

The Opportunity We’re hiring an Account Director to take ownership of a number of strategically important customers within our UK water portfolio. This is a step up from a traditional Account Manager role, where you will operate with a high level of autonomy and accountability across both commercial and customer outcomes.
You’ll be the primary commercial owner for your accounts, responsible for revenue, renewals and growth, while building strong senior stakeholder relationships and shaping long-term account strategy.
This is not a transactional sales role. You’ll work closely with delivery, pre-sales, product and finance teams in a highly collaborative, customer-embedded environment to ensure successful outcomes for both the customer and Gentrack.

The Specifics

• Own end-to-end commercial performance across your accounts, including revenue, margin, renewals and pipeline
• Develop and execute multi-year account strategies aligned to customer priorities and Gentrack growth objectives
• Build and maintain senior stakeholder relationships (Director, VP and C-suite level)
• Act as the primary commercial point of contact and escalation for customers
• Identify and drive upsell, cross-sell and expansion opportunities
• Lead renewal planning and negotiations
• Work cross-functionally to orchestrate delivery, pre-sales, product, finance and legal teams
• Ensure alignment between customer commitments and delivery capabilities
• Maintain strong CRM discipline, forecasting accuracy and performance tracking
• Prepare and lead customer governance meetings and business reviews

What we’re looking for
You don’t need to be a guru at everything; we’re looking forward to coaching and collaborating with you. You will bring:

• Proven experience in account management or customer-facing commercial roles
• Strong commercial acumen, including experience owning renewals, pricing or account growth
• Ability to manage and influence senior stakeholders (Director to C-suite level)
• Experience operating in complex customer environments with multiple stakeholders
• A structured approach to account planning and opportunity management
• Confidence leading conversations, negotiations and presentations
• Ability to lead and influence cross-functional teams without direct authority
• A proactive, resilient mindset with a strong focus on delivery and outcomes

Nice to have:

• Experience within SaaS, enterprise software or technology-led environments
• Exposure to utilities (water or energy)
• Experience working in integration-heavy or complex delivery environments

What we offer in return

• Personal growth - in leadership, commercial acumen and technical excellence
• The opportunity to step into a true Account Director role with full ownership and autonomy
• Exposure to senior customer stakeholders and complex, high-impact environments
• To be part of a global, winning high growth organisation - with a career path to match
• A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
• A competitive reward package that truly rewards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.