Job Description

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

Our Account Directors are responsible for the development and nurturing of our client accounts. The role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

The Account Director will take full responsibility for the strategic and operational management of the account(s) under their responsibility and manage the performance of their team, ensuring all work is completed in line with the SLA. You'll need to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term objectives and successfully combine vision and reality into effective plans.

You'll need in-depth experience of working with clients and delivering ongoing solutions to resolve their challenges as well as the skills to develop client accounts, nurture relationships, convert opportunities and manage a team.

This role is to deliver Retail 2D + 3D Print and Temporary + Permanent Point of Sale solutions for a high profile FMCG organization.

This role operates on a blended basis between the local HH Global office in Istanbul, client premises and home.

Please submit your resume / application in English.

Key Responsibilities

• Play a leading role in the delivery of client solutions through client liaison, management of internal resource departments and management of external suppliers
• With the Regional Account Director, manage the on and off-site account teams that operate in the areas of the client business under your direction ensuring compliance to company operating procedure and delivering operational excellence
• Manage the personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
• Take ownership of and resolve issues, quality concerns or corrective actions, developing effective growth strategies and manage the opportunities for your client(s)
• Build client development plans for each year and achieve / exceed growth targets
• Manage overall financial performance of the account, risk analysis and remedy, putting in place strategies to manage these risks
• Contract review and renewal through the development of strong relationships with senior key decision makers
• Regular MI reporting and production of account relationship plans

Knowledge, Skills + Experience

• Experience in Retail 2D + 3D Print, Temporary + Permanent Point of Sale are required
• Client service management experience, ideally with time spent working on the client site(s) and significant experience in developing and maintaining client relationships
• Team leadership and people management experience including performance management and team leadership
• Experienced in taking responsibility for managing client service plans, KPIs, budgeting, forecasting and leadership
• Able to present account planning and strategy for retention, growth and added value
• Can anticipate internal and / or external business issues and develop risk mitigation strategies
• Have in‐depth knowledge of performance Improvement philosophy and implementation
• Adept at presenting to senior management / board level stakeholders
• Strong experience of dealing with large P+L budgets and managing department financials
• Excellent communication skills - verbal, written + presentation with clarity of expression

#LI-PL1
#LI-Hybrid

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.