Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Lead Genesys' public sector growth strategy in Mexico, building trusted relationships across federal, state, and municipal government entities, institutes, and public organizations. This role owns strategic engagement with the Agencia de Transformación Digital y Telecomunicaciones (ATDT), connecting its digital government priorities, procurement cycles, and policy agenda with solutions that improve how public institutions serve citizens.

You will shape complex, high-value opportunities from strategy through execution, influencing senior government stakeholders, navigating public procurement frameworks, and aligning internal teams around compliant, customer-focused solutions. Your leadership will directly influence revenue growth, market position, and long-term relationships across Mexico's public sector.

At Genesys, we help organizations use AI, cloud technology, and experience orchestration to create more personalized and effective customer and citizen experiences. You will partner with senior leaders across Sales, Legal, Solution Consulting, Delivery, and the partner ecosystem, gaining visibility across strategic enterprise initiatives while expanding your leadership impact in one of Mexico's most important digital transformation markets.

Key Responsibilities:

• Lead the public sector sales strategy for Mexico to deliver sustainable revenue growth across federal, state, and municipal government accounts, institutes, and public organizations
• Build trusted executive relationships with decision-makers at ATDT and other strategic government entities to strengthen Genesys' position as a long-term technology partner
• Develop strategic account plans that connect ATDT priorities, government policy objectives, budget cycles, and digital transformation initiatives with relevant Genesys capabilities
• Drive a qualified pipeline of new public sector opportunities by identifying emerging government priorities, funding cycles, procurement initiatives, and strategic transformation programs
• Lead complex, end-to-end sales cycles involving multiple government stakeholders, public procurement requirements, regulatory considerations, and internal decision-makers
• Navigate public tenders, RFPs, contract awards, budget cycles, and applicable public sector regulations to advance opportunities with appropriate commercial and compliance discipline
• Negotiate commercial and contractual terms within Mexican public sector frameworks while balancing customer requirements, business objectives, risk, and long-term account value
• Drive alignment across Legal, Solution Consulting, Delivery, and ecosystem partners to develop compliant, differentiated proposals that address measurable government and citizen-service priorities
• Maintain disciplined forecasting, CRM accuracy, opportunity governance, and pipeline management to improve predictability and support informed business decisions
• Influence Genesys' go-to-market approach by translating government priorities, customer needs, and market developments into actionable input for internal stakeholders
• Deliver or exceed assigned revenue and growth objectives while strengthening Genesys' strategic presence across Mexico's public sector

Required Qualifications:

• 10+ years of senior commercial experience with a proven track record of selling technology solutions to public sector and government organizations in Mexico
• Demonstrated knowledge of ATDT, including its structure, processes, priorities, digital government agenda, and role within Mexico's public sector transformation initiatives
• Established network and demonstrated credibility with decision-makers and stakeholders across Mexican federal, state, municipal, and other public sector institutions
• Extensive experience navigating Mexican public procurement cycles, including public tenders, RFPs, contract awards, budget processes, and applicable public sector regulations
• Proven success leading complex, multi-stakeholder sales cycles and developing strategic government accounts
• Strong commercial judgment and negotiation capability within regulated and compliance-sensitive environments
• Executive-level communication and presentation skills, with the ability to engage senior government and internal stakeholders with credibility
• Strong discipline in strategic account planning, pipeline governance, forecasting, and CRM management

Preferred Qualifications:

• Prior experience within a government agency, regulator, public institution, or technology provider serving Mexico's public sector
• Strong knowledge of Mexico's digital government, e-government, telecommunications, cloud, AI, automation, or citizen-experience policy landscape
• Experience developing and executing go-to-market strategies with channel, technology, consulting, or ecosystem partners serving government clients
• Experience positioning enterprise cloud, AI, customer experience, contact center, or digital transformation solutions within complex public sector environments

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.