Job Description

Who we are

Upstream is a global leader in mobile marketing automation and digital service innovation, enabling Mobile Network Operators (MNOs) and brands to grow revenue, improve customer engagement and succeed in the digital economy. With over two decades of experience and operations spanning 45+ markets across Africa, Latin America, Asia, Europe, and the Middle East, we are a trusted partner to more than 60 MNOs worldwide.

Headquartered in Athens, Greece, and with regional hubs in London, Dubai, Johannesburg, Lagos, São Paulo and Rio de Janeiro, Upstream combines global expertise with deep local insight. Our end-to-end approach encompasses strategy, creative development, technical deployment, campaign execution, and ongoing optimization, ensuring seamless, scalable, and performance-driven service delivery.

Key Responsibilities

Client Relationship & Growth

• Serve as the dedicated owner of client relationships, ensuring satisfaction and long-term

growth.

• Support the Regional Director with deep knowledge of Upstream’s business to win new

opportunities.

Account Management

• Supervise assigned accounts.

• Direct local partnerships and maintain strong stakeholder engagement.

• Lead contract negotiations and ensure timely closure of agreements.

Financial & Operational Oversight

• Manage account P&L, monitor performance, and oversee invoicing and payment processes.

• Ensure compliance with local regulations, contracts, and recruitment channels.

Project Leadership

• Mobilize and orchestrate cross-functional and virtual teams for project implementation.

• Coordinate internal teams (Sales, Pre-Sales, Legal, Product, Project, Support) to deliver

client objectives.

Marketing & Campaign Management

• Provide input on marketing campaigns and monitor execution, ROI, and ROM.

• Align marketing initiatives with client goals and market dynamics.

Operational Delivery

• Direct local operational resources and ensure accountability for client deliverables and

market inputs.

Requirements

• 15 years of experience in account management, preferably in telecom, technology, consulting, digital marketing or SaaS industries.
• Software as a Service (SaaS) expertise
• Experienced in the telecommunications sector with established industry connections.
• Strong interpersonal skills and relationship management
• Customer Journey Mapping and Customer Success experience
• Knowledge of Digital Services, E-Commerce, and B2B environments
• Technical proficiency and ability to collaborate with product teams
• Leadership and team coordination across multiple geographies
• High level of technical proficiency and comfort with digital platforms and analytics tools.
• Demonstrated ability to manage account P&L, contracts, and commercial negotiations.
• Qualifications
• Bachelor’s degree in Business, Marketing, Engineering, or related field
• Proven success in managing large accounts and delivering growth in emerging markets

Benefits

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.