At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We are looking for an Account Director to lead carrier partnerships and commercial growth in Mexico. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in a fast-growing market.
You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. Working closely with our Sr. Director of Operator Sales, you will define and execute Hiya's Mexican strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market across the region.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Mexico City, Mexico | Hybrid | Full-time
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. Our Voice Intelligence Platform connects and protects over 500 million users worldwide, leveraging AI to deliver smarter, safer, and more productive voice interactions.
Hiya supports enterprises, carriers, and OEMs in enhancing the voice experience.
For enterprises, Hiya’s Branded Call helps businesses connect with their customers, placing trust back into the phone call. By displaying your company name, logo, and call reason you are improving the customer experience, providing trustworthy calls, and protecting from costly phone scam and spam calls.
For carriers and OEMs, Hiya provides a secure enhanced calling experience that builds customer trust and loyalty by protecting users against spam and fraud. Enabling carriers to secure their network and grow their business through a differentiated voice proposition that improves ARPU and NPS, while reducing churn.
Want to build the future of voice communications? Join our dynamic, collaborative team where you’ll be empowered to create, innovate and disrupt the voice experience. If you’re ready to make an impact and revolutionize the voice calling experience, explore our opportunities.
