Job Description

Duties and responsibilities

• Drive and champion the MENA Clients strategic goals, living shared values and core behaviours.
• Work closely with the Consultants, to effectively deliver on client proposals, solutions and roadmaps to achieve the objectives encouraging client growth and new opportunities.
• Collaborating with Solutions Leads and Project Managers in scoping projects to deliver solutions efficiently and successfully.
• Manages client briefs to ensure delivery of efficient and contractually agreed solutions.
• Management of the client relationship, both internally and externally - Is the first point of escalation to manage most requests or issues.
• Drive and communicate client briefs and business strategy to internal departments in consultation with the Project Managers Consultants, Media Managers and other staff members working on the same accounts
• Supporting the Digital Project Manager in the management of client expectations in terms of project delivery, particularly in terms of timelines, budgets, requirements and dependencies.
• Financial management - ownership of client Invoicing & administration, particularly financial recons and addressing any budgetary issues.
• Client Administration incl contact reports, status meeting minutes, managing Google drives, budget management recons, drafting IOs, SOW and proposals and inputting into pitches.
• Quality assurance - weekly and monthly reporting, presentations, IOs, CEs.
• Presents insightful client reports with learnings in Weekly and/or Monthly status calls or reviews with clients
• Proactively research industry and in-market trends growing brand knowledge to increase strategic understanding of client brands, disseminating this information to the wider teams, internally and externally, to spark innovation and new projects.
• Team management and growth of Account Managers and/or Project Management team allocated to client pods and not limited to KPI reviews, mentoring, assisting with performance management etc.
• Effectively leads, trains & coaches any more junior members of the client management team, as well as monitoring their work and workload.

 Qualifications and experience:

• Matric
• Relevant Diploma/Degree
• 3 to 5 years of Digital Marketing experience in a similar role within, Digital Media, Digital Technology, Client Service & Solutions Consulting, or a similar environment
• Advanced knowledge of Digital Marketing/CRM/general digital business
• A understanding of using and implementing one of the leading digital marketing solutions/tools - Google Marketing Platform
• Experience with trends, issues and solutions in the area of Digital Marketing, Digital Advertising, Programmatic, DMP, DSP, SSP, Sales, Service and Customer Management
• 3 to 5 years of account management experience in online and offline advertising (paid search, display, social, mobile, video, or affiliate), direct marketing, or e-commerce
• 3 to 5 years experience media planning, MENA media landsacpe, and excel skills
• Evidence of delivering results in sales and marketing across various countries / territories within a technical market
• Excellent level of English - second language would be desirable
• Ability to analyse data and provide real insight / ability to navigate and leverage Google Analytics
• Strong leadership & mentoring capabilities with a natural ability to inspire