Job Description

The Global Luxury Account Director is a dynamic luxury sales leader responsible for driving account management and new business development for Ritz‑Carlton Reserve’s most valuable luxury travel agency partners across Latin America, with a strong focus on Brazil, Mexico, and key regional feeder markets. This role combines a proactive “hunter” mindset with strategic account management to grow brand preference, loyalty, and profitable share among UHNW leisure and small group segments. The Account Director leads market activations, uncovers new high‑value opportunities, and deepens long‑term partnerships through innovative, relationship‑driven strategies. Working closely with property, brand, and global teams, this role ensures strong pull‑through of luxury segment strategies, delivers measurable ROI across a portfolio of strategic accounts, and positions Ritz‑Carlton Reserve as the preferred luxury partner throughout the region.

CANDIDATE PROFILE

Required

• 4-year degree from an accredited university in Business Administration, Marketing, or related major
• 4+ years of relevant professional experience.

• Fluent in English language, Spanish or/and Portuguese.

  Preferred

• Previous luxury leisure experience
• 4+ years’ experience in sales and marketing, account management
• 5+ years of hotel industry work experience.
• Prior experience in managing entertainment accounts
• Geographically located in Mexico City (MX)/Rio De Janeiro (BR)/Sao Paulo (BR)

CORE WORK ACTIVITIES

• Supports and aligns with the organization‑wide strategic plan for the luxury segment.
• Maintains regular communication with property‑based sales managers and regional Luxury Group GSO teams to align strategy, streamline efforts, and maximize activations.
• Develops and manages strategic account plans using core account management fundamentals, including account mapping, revenue stream analysis, and customer relationship planning.
• Identifies growth opportunities and competitive risks, developing breakthrough strategies that protect and strengthen Bulgari’s competitive advantage through sound sales and marketing decisions.
• Partners with cross‑discipline teams, including Marriott GSO, to resolve partner issues and ensure account profitability.
• Demonstrates deep understanding of the luxury consumer, including demographics and buying behaviors, and adapts sales approaches to remain relevant in a changing market.
• Maintains strong knowledge of the Bulgari brand portfolio and relevant hotel offerings, including room inventory, function space, logistics, and amenities tied to assigned accounts.
• Fully utilizes Marriott’s sales systems to manage account information, pipeline activity, trends, and reporting.
• Drives results by achieving revenue, room night, and performance goals, while prioritizing high‑ADR units and suites.
• Builds and grows a pipeline of high‑value and new impact accounts, including customers with historically limited or no production.
• Conducts competitive assessments and monitors market trends to inform annual planning and senior leadership updates.
• Leads and supports sales programs and initiatives, including regional sales missions, roadshows, and select educational trips in partnership with Global Sales leadership.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.