Job Description

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

Account Director, Client Services - 12 month FTC

Reporting of the role

This role reports to the Group Director, Client Services or Senior Account Director, Client Services.

Overview of the job

As Account Director, Client Services, you will oversee the day-to-day operational delivery of client accounts, ensuring campaigns are delivered efficiently, effectively, and to a consistently high standard.

This role is responsible for leading client-facing teams, managing operational workflows, maintaining strong client relationships, and ensuring projects are delivered successfully across timelines, budgets, and scopes.

You will work closely with Senior Account Directors, Brand Partnerships teams, and wider cross-functional departments to support client retention, identify growth opportunities, and deliver best-in-class creator marketing solutions.

This role requires a highly organised and proactive operational leader who can manage multiple priorities, support team performance, and maintain exceptional delivery standards within a fast-paced environment.

Roles & responsibilities:

• Lead the day-to-day operational delivery of client accounts and campaigns across the business.
• Manage client-facing teams, ensuring projects are delivered to a consistently high standard across timelines, quality, budgets, and operational execution.
• Build and maintain strong client relationships through proactive communication, strong organisation, and effective account management.
• Support strong client retention through exceptional service, delivery quality, and operational management.
• Work collaboratively with Brand Partnerships teams to contribute to commercial planning, identify growth opportunities, and support the successful scoping and delivery of new business opportunities.
• Support pitches and growth opportunities through operational input, delivery planning, workflow guidance, and feasibility recommendations.
• Manage scopes, budgets, timelines, resourcing, and workflow coordination across accounts and projects.
• Support operational efficiency and profitability through effective planning, organisation, and workflow management.
• Identify opportunities to improve processes, delivery approaches, and operational workflows across your accounts and teams.
• Support the management, development, and mentorship of wider client-facing team members.
• Collaborate closely with Strategy, Measurement, Paid Media, Product, Creative, and Operations teams to deliver integrated client solutions.
• Support escalation management across client, delivery, or operational challenges where required.

What you will need:

• Strong experience within client services, influencer marketing, media, advertising, social, or integrated agency environments.
• Experience managing client accounts, operational workflows, and client-facing teams within fast-paced businesses.
• Excellent organisational, communication, and operational management capabilities.
• Strong understanding of influencer marketing delivery, campaign execution, creator workflows, and integrated campaign management.
• Experience managing budgets, scopes, timelines, and resource planning.
• Strong client management and stakeholder communication skills.
• Commercially aware mindset with experience supporting account growth and retention opportunities.
• Collaborative and proactive approach to team leadership and cross-functional working.
• Calm, organised, and solutions-oriented mindset.

A few of our core benefits:

• Private Healthcare through Vitality
• Wellbeing support through Vitality including EAP & Mental Health cover
• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.